Komplete Kontrol A61 sustain pedal polarity switch

Mikael Lind
Mikael Lind Member Posts: 6 Sine
edited May 16 in Komplete Kontrol

Hi all!

Just got a Kontrol A61, and I love it so far. Except for one thing: every time I restart my computer, the polarity on my sustain pedal for A61 switches! So I have to change polarity under the foot switch every time. It doesn't do this with my Arturia Keystep, for example, so it seems to be a Kontrol problem.

Any ideas?

Answers

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 844 Saw

    The KK Software should detect the polarity and adjust accordingly. Have you tried switching the Polarity on the pedal and then restarting? (Meaning set the pedal to the other polarity, do a restart and see if retains that polarity)

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 690 mod

    @Mikael Lind I see you are on Mac, make sure to give Full Disk Access to Komplete Kontrol: How to Enable Full Disk Access on macOS

  • Mikael Lind
    Mikael Lind Member Posts: 6 Sine

    No, still doesn't work. Not sure what's wrong, really. I found one other post online about this, yet unanswered as well.

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 844 Saw

    What sustain pedal is it?

  • Mikael Lind
    Mikael Lind Member Posts: 6 Sine
  • Blindeddie
    Blindeddie U.S.A.Member Posts: 844 Saw

    OK, nothing out of the ordinary...can you post a screenshot of the Padal settings in the KK Midi assignment editor? (sure its fine, but worth a look!)

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 844 Saw

    Well all looks normal there, but thinking you could try inverting the “Values” (Off = 127, On = 0)… no clue if that will work… only other option would be to submit a support ticket… (support link above)

  • Mikael Lind
    Mikael Lind Member Posts: 6 Sine

    Yeah, if I invert the values, the only thing that happens is that the polarities will keep switching, but reversed. Yeah, I think I'll submit a support ticket! Thanks for your help anyways. :)

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 690 mod

    @Mikael Lind Could you check something? Go to the MIDI editor of the Komplete Kontrol standalone application, and modify a CC on one of the knobs

    Close Komplete Kontrol, restart your computer, does the CC you assigned still there or does it revert to the previous assignment ?

  • Mikael Lind
    Mikael Lind Member Posts: 6 Sine

    It stays the same. But, weird thing, if I only restart the computer, the polarity doesn't switch. If I turn off the computer and turn it on again, it does. Any idea what that means?

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 690 mod
    edited May 19

    I have honestly never seen this. Can you try a couple of things more ?

    If you don't connect the keyboard when powering on your computer, does the polarity change as well ?

    Can you try with another USB cable, in another USB socket, directly in your computer ?

    Would you have the opportunity to test the keyboard on another computer and see if the behaviour is the same ?

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