How to reach a NI support person

Marf · 2024-05-22T18:21:12+00:00

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How can I get in touch with a NI support member..??

Tried with the support chat assistant, but got stuck with questions I can't answer directly because I have a specific question.

How can I make a support ticket, is there a support email I can send my question to..??

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PoorFellow

https://community.native-instruments.com/discussion/31196/how-to-reach-a-ni-support-person

is there a support email I can send my question to..??

No !

but got stuck with questions I can't answer directly because I have a specific question

Doesn't matter at all. Simply pick the support channel closest to question. Put in your question , ignore suggested support articles and answer that it doesn't help. Then at enter query then enter your question and open a ticket !

E.g.

Contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

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red_nick

Login to https://support.native-instruments.com (if you've got enhanced tracking protection on in your browser, you might need to disable it). Click on whatever is affected, then at the bottom there will be a contact support button.

PoorFellow

https://community.native-instruments.com/discussion/31196/how-to-reach-a-ni-support-person

is there a support email I can send my question to..??

No !

but got stuck with questions I can't answer directly because I have a specific question

E.g.

Contact N.I. Native Access and Installation Support

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

Marf

@PoorFellow Thanks for the help!

Good to know that I can "ignore and bypass" the automated questions/suggestions, and there is a way to "trigger" to get connected to a support person or get the option to create a ticktet.

Meanwhile I managed to get in touch with support and my question/problem is solved by them.

Thanks again, and have a great day!

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