I got a used A25 but cannot serial activate it.

miyabi

Q: Translation inserted by Moderator (translation by DeepL)

Hello.

I am adding some DTM equipment to my collection and I bought a used KOMPLETE series which is very cool.

It was a little expensive, but I was very interested in it, so I bought it, but I am having trouble activating the serial because it seems that the serial was sold with the registration by the previous user.

I can't find a support contact anywhere, so I decided to call them here.

I would very much like to link the serial number to my ID so that I can take full advantage of the benefits of KOMPLETE.

Please support, I would appreciate an answer.

Community Code of Conduct - Please read before posting : Quote : Our community is currently only available in English. Please be advised that we retain the right to remove any posts in languages other than English.

PoorFellow

https://community.native-instruments.com/discussion/31044/i-got-a-used-a25-but-cannot-serial-activate-it

Use English only please !

All serial number and registration issues are handled exclusively by N.I. support. Please contact N.I. Account Support with a picture of purchase receipt and a picture of the serial on the bottom of the keyboard.

The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

Privately

7 Please ask the seller to request a License Transfer Token as explained in this article.

I Can't contact the seller

8 Please upload a photo of the invoice or receipt from the seller.

You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.