So, before anyone asks, yes, I restarted my computer. Yes, I have the volume turned up on everything that needs to be turned up. I'm getting no sound at all either in the stand-alone player for Kontakt or Komplete Start.
I've spent three hours troubleshooting this. I've scoured the forums looking for help. I've searched YouTube and Google. I've wasted three hours trying to figure out why nothing is coming out when I press the keys on my keyboard.
I'm using a Mac with Big Sur 11.6.1, my DAW is Logic Pro X 10.5.1. All of my other plug-ins are working, but nothing will play through Kontakt or Komplete. If I record on a software track, the MIDI notes will show up but they won't be audible.
I filled out a support ticket and even did the troubleshooting scan, but when I went to send the ZIP file back, Google blocked the attachment.
Also, I had an issue with the NI troubleshooting app, and I had to force my computer to open it because it said there could be malware.
I may very well be missing something simple here in regards to the sounds not playing, but I should be able to expect to not get malware warnings either trying to open or send files to figure out why my downloaded software isn't working. Anyway, if I can't figure this out in the next few hours I'm deleting it all. I'm already miffed that I've wasted hours on this today. Sorry for the gruff intro but I'm a little annoyed at this.