Native Access issues after update

ONODIAN

Hi everyone,

My NA updated automatically only to then show I had lost all of my Kontakt instruments (I have Komplete Kontrol collectors), to the point where they don't even show up in NA as options. Meanwhile most of the Reaktor ones show up as "demo". I entered the serial number and nothing. I don't quite understand how this is possible tbh. I have a deadline on Friday, so here's hoping I do not have automatic update installed on my desktop…

This is all on a rather new Macbook (M3) with Sonoma 14.2

Jeremy_NI

@ONODIAN Please check these first:

I Cannot Find My Library in KONTAKT
I Cannot Hide Libraries in KONTAKT 7

Then also try this:

Please try quitting Native Access, then deleting the "Native Access.xml" found here:
 
Mac HD > Library > Application Support > Native Instruments > Service Center
 
Then start Native Access once more.
 
Additionally, please make sure to enable Full Disk Access for both Native Access and the NTKDaemon:
 
How to Enable Full Disk Access on macOS

If that didn't help, please get in touch with our support here: https://bit.ly/NI_support_NA

Jeremy_NI

@ONODIAN Please check these first:

I Cannot Find My Library in KONTAKT
I Cannot Hide Libraries in KONTAKT 7

Then also try this:

Please try quitting Native Access, then deleting the "Native Access.xml" found here:
 
Mac HD > Library > Application Support > Native Instruments > Service Center
 
Then start Native Access once more.
 
Additionally, please make sure to enable Full Disk Access for both Native Access and the NTKDaemon:
 
How to Enable Full Disk Access on macOS

If that didn't help, please get in touch with our support here: https://bit.ly/NI_support_NA