How Do You Contact Customer Support at NI?

Wes Oliver

This is the worst experience I've ever had with NI. NI is supposed to be the "Apple" of music production software & hardware. I accidentally purchased the wrong effect on NI's website and I'm trying to change my order. Every email says "NO REPLY"!!! Why is NI so hell bent on NOT accepting an EMAIL from a customer who has spend way over $15,000 on software and hardware gear with them? Any help with a simple email to support or even an 800 number would be appreciated. Wes

mykejb

You'll need to go through the new chatbot to reach support which you can do from the bottom of this page - https://support.native-instruments.com/hc/en-us/sections/360000092537

Once the chatbox runs out of ideas you'll be put in touch with a real live human. That's the only support route at the moment.

Shed Maa

https://community.native-instruments.com/discussion/29955/how-in-the-f-do-you-contact-customer-support-at-ni

word I agree with you