GUITAR RIG 7 PRO OFFER

HELLO, I NEED HELP - I MADE A SERIOUS MISTAKE, I PURCHASED GUITAR RIG 7 PRO ON OFFER for €99, BUT I DID NOT CHECK THE OS ACCESS. NOW I ASK NI NATIVE ACCESS, IS IT POSSIBLE TO GET GR 6? PAYING ANY DIFFERENCE? Thank You

IMPOSSIBLE TO HAVE DIRECT CONTACT WITH NATIVE INSTRUMENT, I HOPE YOU UNDERSTAND MY PROBLEM. IT RESPONDS AUTOMATICALLY ONLY. And always THE SAME INFO…HELP ME PLEASE…

max - roma IT

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PoorFellow

https://community.native-instruments.com/discussion/29766/guitar-rig-7-pro-offer

Sorry , as far as I know then N.I. does not issue any old or older versions if purchasing a newer.

If the Guitar Rig 7 Pro can not run on your OS then I think that you can get a refund by contacting N.I. Purchase Support .

Otherwise I think that the only other option is to buy a secondhand license for either Guitar Rig 6 Pro or Komplete 14 Standard or better which comes with Guitar Rig 6 Pro. : N.I. Forum Buy / Sell / Trade , Quote Matt_NI : All you need to know about License Transfer

You click the link and scroll down to the comment field below the last post and add your own post using the 'Leave a Comment' comment field, like you would when adding a new comment to any discussions here. To respond to a specific offer then use the 'quote' below the post containing the offer .

BigMaxBlues

ok - impossible to find a solution, it will mean that i give €99.50 in alms to the poor ni native instrument, which does not offer assistance or solutions. only think about collecting, nb i admit that the mistake is mine, having not read the information about the compatibility of the guitar rig 7 pro with my catalina os...i trusted in a more direct way and contacted with ni and found one solution, but i see even a simple response to the company ignored...thanks

PoorFellow

https://community.native-instruments.com/discussion/comment/152092#Comment_152092

Do not write in all caps and please confine your writing to English also. I have made an edit of your post accordingly.

ok - impossible to find a solution, it will mean that i give €99.50 in alms to the poor ni native instrument, which does not offer assistance or solutions. only think about collecting

You were told directly to ask for a refund : If the Guitar Rig 7 Pro can not run on your OS then I think that you can get a refund by contacting N.I. Purchase Support .

but i see even a simple response to the company ignored...thanks

You have not been ignored, I am not a company representative only a Moderator, but you have been given links to contact support and if you need any 'company response' then you have to contact support with your issue. All I can do is to call for @Jeremy_NI to see if he has anything that he wants to add ?

Sunborn

https://community.native-instruments.com/discussion/comment/152092#Comment_152092

Please go here:

https://support.native-instruments.com/hc/en-us/sections/360000950237

Note: You have to be logged in to continue.

Then go at the bottom of the page and click "Contact Support"

Then, you will see this screen:

Click "Contact NI support".

You will be asked to answer some questions about your problem. You must answer all questions, as best as you can.

Only after this stage a NI employee will see your request! And it will take some time too before you get an answer (usually 2-3 business days but it can take more, if there are a huge number of requests before yours).

And please do not make duplicate posts for the same issue, they usually marked as spam, and deleted!

Thank you and i hope that you will find a solution to your problem very soon. :-)

Jeremy_NI

@BigMaxBlues No worries, simply contact support, you'll get a refund for the product.

BigMaxBlues

NI SUPPORT IS A BULL OUTPUT TO CUSTOMERS. it's a shame.

Translation inserted by Moderator (translation by DeepL)

BigMaxBlues

I CAN'T EVEN CANCEL THE ACCOUNT. it's a mistery...🐽

Testo di origine

585 / 5.000

Risultati della traduzione

Risultato di traduzione

Please
let us know why you would like to cancel your subscription * HELLO, THE
SUPPORT IS NOT ABLE TO SOLVE THE PROBLEM, AND IT IS NOT POSSIBLE TO
HAVE REAL CONTACT WITH THE ADMINISTRATION, TRUE AN ERROR HAS BEEN MADE
ON MY PART IN REALITY My 15 YEAR OLD NIOTE HAS NOT READ THE
COMPATIBILITY FACTOR ' - HAVING an iMAC 27 from 2013 OS CATALINA, I SENT
multiple SUPPORT REQUESTS but I HAD NO RESPONSE, PRAYING AND SPECIFYING
THAT I DO NOT WANT A REFUND BUT TO REPLACE THE GUITAR RIG 7 PRO WITH
THE GUITAR RIG 6 PRO I WOULD BE EQUALLY HAPPY KNOWING THE PRODUCT.;
THANKS.

PoorFellow

@BigMaxBlues , Follow the instructions below :

Go to the page N.I. Purchase Support and be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box

NI Chat Assistant says: Welcome to NI! I am your virtual assistant and here to help you. Please describe your request in detail below. If I can't find a solution for you, I'll connect you with a human colleague.

Need a N.I. employee to provide a return

NI Chat Assistant says: I'm sorry. I didn't get that. Could you tell me more or rephrase your question, please?

Please connect me to a human chat agent

OK, please share a few details and I'll connect you with someone from our team.

First, please select a category:

Purchase (Orders, Checkout, Vouchers, etc.)

Please fill out the fields below.
You can also attach screenshots or photos describing your issue. Just click the paper clip icon below.

Product Name

Guitar Rig 7

Order Number

put in order number

NI Chat Assistant says: Thanks. Let me connect you with a customer support agent.

NI Chat Assistant says: Currently, there is no agent available. We have created a ticket for you and will get back to you as soon as possible via email.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/152983#Comment_152983

My colleagues got back to you I believe. You hadn't contacted us through the right channel. And again, please write in English or we'll simply delete your posts. @PoorFellow kindly translated for you. Also no need to use big caps at all.

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