The FAQ downloads the WRONG windows version of the NTKDaemon for Native Access 2

GaryRowe

The download link for the windows NTKDaemon delivers the version 1.16 exe, whereas the current version 3.10.2 (when posted) of NA2 requires the version 1.17.2 of the NTKDaemon!

This is guaranteed to make the install fail, as there is a mismatch in the message protocol between NA2 (version 2.1.0) and the older daemon version (2.0.0).

However, as part of even a failed install, the latest NTKDaemon(1.17.2) is installed in
C:\Program Files\Common Files\Native Instruments\NTK.
Run it and that should fix that problem…

(NB Also, make sure that Powershell is in your PATH
C:\Windows\SysWOW64\WindowsPowerShell\v1.0\powershell.exe

I think this may have been the original cause of the failed installation, before I mistakenly believed the FAQ and downloaded the wrong version of the Daemon …)

Good luck, this got me going at last!

PoorFellow

@Jeremy_NI , appears as some support page needs updating !

Jeremy_NI

@GaryRowe Could you share the link to this FAQ/article so we can quickly fix it?

Monochrome

@Jeremy_NI Let me help you out 🙂 It appears to be these ones:

• https://support.native-instruments.com/hc/en-us/articles/5259695604625-Native-Access-Error-Please-grant-permission-to-NTK-Daemon-to-install-dependencies
• https://support.native-instruments.com/hc/en-us/articles/10379949951261-Native-Access-Error-Dependency-installation-process-is-taking-longer-than-normal
• https://support.native-instruments.com/hc/en-us/articles/13712583860125-Native-Access-Error-Please-grant-permission-to-Native-Access-to-install-dependencies
• https://support.native-instruments.com/hc/en-us/articles/5706203334161-Native-Access-Freezes-on-Installing-Dependencies-at-Startup

They all contain the same Google Drive link for NTKDaemon version 1.16.

Jeremy_NI

@Monochrome Thanks a lot! I forwarded this to our Knowledge Base team, the articles should be updated soon.