What do you have to do to get this S88 MK3 to work?

Phil Norris · 2024-04-30T15:57:21+00:00

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Ok - I spent my money on an S88 MK3. It had no power supply. I bought a good one. I tried top add my serial on Mac - it didn't work. All the modules failed to install, because the software doesn't support masking, and will just install all the latest drivers and software - even if it wont work. So I ordered a new Mac - let's see what happens. Meanwhile, I also have a very good quality up to date PC (expensive HP Laptop Workstation - Windows 11) - a powerful modern machine with lots of connections.

I installed the Native access, followed the guide, added the serial and came a step further. Keyboard sent me to ni.de/kontrol-update - I tried to update my firmware, the updater can't see the keyboard - even though Windows says that the device is ready and can see the S88.

I go online in this forum and hear excuse after excuse about USB-C hubs, cables etc.

The keyboard came with a cable (thanks guys) - this cable doesn't work.

Do any of the Native products work at all?

Do you want me to experiment buying USB-C hubs and cables to get it to work.

I might actually send it back now - it's terrible - never seen anything like it.

Not impressed.

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Jeremy_NI

@Phil Norris I replied to another thread, let's try to keep only one ;-) I've added the screenshots to your support request, my colleagues should get back to you with the next steps.

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Jeremy_NI

Hey @Phil Norris Really sorry that you are experiencing all these issues. I've already replied to you earlier today in another thread. I'll share the articles again,

Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

Kontrol S-Series MK3: "You're low on power. Please connect a USB-C power supply"

And of course feel free to contact our support if you need: https://bit.ly/NI_support_Kontrol

PoorFellow

https://community.native-instruments.com/discussion/29482/what-do-you-have-to-do-to-get-this-thing-to-work

With respect to PC then a fix has often been seen to use an USB-C to USB-A port adapter (data cable) and use an A port and then at the same time attach an USB-C PSU capable of PD (PowerDelivery) and using a cable capable of PowerDelivery.

Phil Norris

https://community.native-instruments.com/discussion/comment/151102#Comment_151102

Hi Jeremy, first thanks for reaching out - I was a bit negative when I posted this. Still, can get it work.

I'm following the advice to install the windows driver, my PC tells me that it is fully up to date, but the S88 MK3 does not appear on the list here. What to do?

Phil Norris

I tried uninstalling everything and starting again - followed the guides but the firmware doesn't see the firmware and I cant update.

The USB cable for data works, otherwise the device would not appear in device manager - the USB-C cable for power is more than adequate.

The MK3 driver, is not available on the NI site. Why? Where do you get it?

Jeremy_NI

@Phil Norris I replied to another thread, let's try to keep only one ;-) I've added the screenshots to your support request, my colleagues should get back to you with the next steps.

Phil Norris

Thanks Jeremy, appreciate the fast response.

I also created a support ticket and gave them the complete sys info.

Kevin Hart

Hi All, I have just upgraded to the Full Kontakt 7 but although it shows as a standalone it does not show when it is opened in VEP. Can anyone advise?

PoorFellow

https://community.native-instruments.com/discussion/comment/151281#Comment_151281

Do you use a VST3 enabled version of VEP ? Else Kontakt 7 is VST3 only and problem could be that your VEP does not support VST3 ?

Else you may have to reset your VEP or rescan plugins ?

Otherwise then maybe it's a question for the VEP forum ?

Jeremy_NI

@Kevin Hart I replied to your other thread. I understand the title was too generic so I edited it. Please let's continue in the other thread.

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