Please NI - give us an email address where we can get support from a real person.

Sunborn

https://community.native-instruments.com/discussion/comment/156933#Comment_156933

Hello,

it is just a misunderstanding… This is not your update price (i mean, it is not a special offer for you exclusively), but a general update price.

It is common for all of us… then we go to the next page to see more details and find out if we are qualify or not for that price. :-)

Sunborn

https://community.native-instruments.com/discussion/comment/157439#Comment_157439

Hello,

Support DOES work, if you know how to navigate on the modern internet and if you have a little common patience to better check the support page…

Please follow the instructions i gave on this comment here:

https://community.native-instruments.com/discussion/comment/157489#Comment_157489

…and please be more polite and use a more appropriate language… your 2 other comments found on spam folder and deleted… some other moderator could might even banned you (for the f***** word) but i chose to respect your frustration (for now)… 😉

dhagen

No more real support. At all. I mean none. Zero. Had an old problem ticket that resurfaced. Replied and the ticket is closed. And no way to reopen. Oh, and by the way, no way to create a new ticket. None. It says to go the customer support submit form, but no such form exists and the stupid BOT chat just says gobbledygook.

NI was great. Was.

Jeremy_NI

@dhagen The ticket you mentioned is from December 2023, you can re-open a ticket after one month, after that it's closed. Please read this regarding our support: Support page functionality changes !

If the chatbot can't answer your question, either you are forwarded to a human support agent in chat during open office hours or you can submit a request per email out of these office hours.

dhagen

Well, that seems to be working. I am apparently talking (emailing) with a person. But the bot is so stupid, constantly saying "I don't understand" and seemingly randomly offering up support links. The process you describe should be:

1. MUCH more publicized and clear, and
2. if they're going to use a BOT to try and reduce support load, it needs to be a LOT better

yezyezyez937

I can't find a section to contact or start a ticket anywhere at all. ****** bros.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/181925#Comment_181925

Please follow these steps:

If you're not able to log-in to your NI account there's a dedicated section on the login page.

Kamil Kukla

What to do? I reinstalled, but it didn't help at all.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/185523#Comment_185523

Just above your comment is explained how to contact support. Please check it out. And if you want to try and get help on this forum then create a dedicated post.