why does my offers include komplete 14 standard when i already own komplete ultimate ?

databass · 2024-04-25T23:30:58+00:00

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hi ive have more sucess getting answers here than anywhere else and im wondering why im being offered komplete standard when i already own komplete ultimate?

im also being offered kontact 7 but i thought i already owned it ? anyone else frustrated by these "offers"?

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mykejb

A lot of people are getting irrelevant upgrade offers I think. Because of the number of upgrade paths from various versions of various products to various bundle versions the back end business logic doesn't do a very good job of filtering out the products that are applicable. Hopefully at some point it'll be fixed, but for now the only option is to ignore marketing emails!

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mykejb

databass

thanks for you reply . this was in specific regards to the "my komplete offers" section within the native access store itself. I should have made that clearer. im logged in when looking at these offers and it knows who I am and what I own so thats what is most annoying about being offered things ive already bought . between this and not receiving any discount when upgrading to the latest komplete when its released ( say for example I upgraded to the latest guitar rig now ) I feel they dont really have the customers best interests at heart when im been with them all the way since komplete 6 . if it was simple emails I almost always disregard that ,. again thanks for your response , much quicker than native instrument would ever respond

Vocalpoint

Yep - as a K14 ULT user - there is nothing like staring at my Komplete "Select" update offer for $129.00

I mean - whatta deal right? :)

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