Missing installs after Music Production Suite 6: Crossgrade on M1 Mac

antihelix

Hello -

I recently purchased a cross grade upgrade from Isotope primarily to bring Ozone and Guitar Rig up to date.

Isotope provided a download and install for Ozone and several other products, but I am unable to locate the same for Guitar Rig, Brainworx and others.

Native access thinks I only own Guitar Rig 5. Inputting what I thought was a new serial number there allowed me to run it only in demo mode.

Thanks so much in advance for any direction you might be able to provide!

PoorFellow

https://community.native-instruments.com/discussion/29152/missing-installs-after-music-production-suite-6-crossgrade-on-m1-mac

(Below explanation is fitting for purchases made at the iZotope website !)

Please check both any emails that you received in connection with the purchase and you email spam folder for emails , and then look in emails for the serials you need , you could also check the My Apps & Plugins page to see if they are listed there ! Please notice that while pop-up on the Izotope site may look like N.I. or even say N.I. then for now you still need to use iZotope email and password to login at the iZotope site (please do not let browser auto-update password as that will replace your N.I. password with the iZotope one !)

If you can not find the serials then contact iZotope Purchase and Account support !

Otherwise then please refer to the page : How to install and authorize the Music Production Suite 6 Bundle how to use the serials , notice the difference in format for serials for the respective sites !

As explained on the page linked to above then :

For Guitar Rig 7 then you will need to take your serial given by iZotope purchase and fill in in Native Access ! It may say Guitar Rig 7 LE when activating , if so then just exit Native access and reboot and log in again then that ought to fix itself and then say GR7 Pro !

iZotope stuff needs to be installed using the iZotope Product Portal

Braiworx needs the Plugin Alliance Installation Manager !