Installation of Native Access fails

kmorber
kmorber Member Posts: 4 Newcomer
edited October 2024 in Native Access

Hello,


after installation i cannot access Native Access. I get the error message, "Please Grant Permission to Native Access to Install Dependencies".


What can i do to resolve this?

Best Answer

  • kmorber
    kmorber Member Posts: 4 Newcomer
    Answer ✓

    The problem was a corrupted powershell installation, after reinstalling powershell, Native Access is working.

Answers

  • solsta
    solsta Member Posts: 130 Helper

    restart the app. sometimes there is a permissions window that is hidden somewhere, it happened to me and I use three monitors, I saw it on my theird monitor, some popup for system preferences. I also had to reopen it like 4 times for it to finally install and open properly, not sure why.

    Im on a M1 Max Mac

  • BIF
    BIF Member Posts: 1,033 Guru

    I think there is a procedure for doing the same thing on Windows...or maybe it was a popup window there too. And yeah, I have 3 screens too, so you have to be paying attention to notifications anytime you install software. Sometimes they go fast, and if you're messing around with a USB cable or a guitar pedal while you're installing something, the popups can just fly right by without you seeing them!

  • BIF
    BIF Member Posts: 1,033 Guru

    OP, are you Mac or PC?

  • kmorber
    kmorber Member Posts: 4 Newcomer

    PC, Win 11

  • BIF
    BIF Member Posts: 1,033 Guru

    Here are the links for the process you need to do.

    https://support.native-instruments.com/hc/en-us/articles/5259695604625-Native-Access-Error-Please-grant-permission-to-NTK-Daemon-to-install-dependencies

    By the way, they appear on a tile right on the index page for this forum.

  • kmorber
    kmorber Member Posts: 4 Newcomer

    I have allready tried this solution, but it does not work for me.

  • kmorber
    kmorber Member Posts: 4 Newcomer
    Answer ✓

    The problem was a corrupted powershell installation, after reinstalling powershell, Native Access is working.

  • BIF
    BIF Member Posts: 1,033 Guru

    Wait, what? Powershell, really?

    How the heck did you find THAT one?

    In any event, good job!

    But I wonder just what kind of impact that might have for the Native Access team? I mean, who the heck ever thinks to check Powershell for a corruption before proceeding with an install? That might not even be standard procedure for people debugging Native Access problems.

    Adding @Hayo_NI just in case this might be something that the NA team should review.

  • Hayo_NI
    Hayo_NI Product Team Posts: 316 mod

    Thanks for the tag BIF.

    This is indeed interesting. On windows there's a glitch during installation with powershells appearing. We deprioritized addressing that as it was relatively harmless and is a sign of an outdated installer we're working towards patching. We hadn't been made aware of it potentially corrupting before however...

    Thanks for bringing that to me, going to flag it to the team!

  • Lozzy_uk
    Lozzy_uk Member Posts: 2 Newcomer

    I'm having this very issue. What's the procedure for reinstalling powershell plz?

  • Lozzy_uk
    Lozzy_uk Member Posts: 2 Newcomer

    I found it under 'Add/remove windows features' reinstalled powershell, but still no joy

  • only1alientune
    only1alientune Member Posts: 16 Member

    it did this to me try to run as adminstrative and it may work if you firewall not blocking it

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