Kontakt making me verify

jend000
jend000 Member Posts: 2 Newcomer
edited October 2024 in Native Access

Whenever I open Kontakt/Kontakt/Reaktor 7 it tells me it's unlicensed

Asks me to open Native Access to verify - I do this and nothing happens

Never had this problem before.

Recently moved laptops but NI was working fine until now

Answers

  • jend000
    jend000 Member Posts: 2 Newcomer

    Also now half of my library has vanished from Native Access???

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    edited April 2024

    As a Win 11 user then you are supposed to be using latest version of Native Access for your OS , if not then download and install that.

    Log out of Native Access then try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and XML of offending products) then restart computer and log in again to see if that helps

    Else if problem persists or if then contact N.I. Native Access and Installation Support and have them help fix the mess ! After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response ! Also N.I. support do not work in the weekend !

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