Has Kontakt 7 suddenly reverted to demo mode?

Tomiec

Yesterday morning, when I opened my DAW, a message box appeared.

In essence: "Kontakt 7 - Content missing".

On my tracks (Cockos Reaper), my library is no longer accessible. And I understand that Kontakt 7 is no longer active, which is why (perhaps) my compatible libraries are no longer accessible.

On Native Access, a button suggested that I update Kontakt 7. Which I did, but to no avail.

Have you encountered this problem?

Translated with DeepL.com (free version)

PoorFellow

https://community.native-instruments.com/discussion/28729/has-kontakt-7-suddenly-reverted-to-demo-mode

More users have experience this lately. At the moment then my inclination is to ask you to contact either N.I. Native Access and Installation Support or N.I. Kontakt Support directly !

After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response ! Also N.I. support do not work in the weekend !

Tomiec

Thank you very much for the tip.

Today, it seems that things have spontaneously returned to normal.

Relieved!

PoorFellow

https://community.native-instruments.com/discussion/comment/146499#Comment_146499

Thank you for sharing that your things works again ! 🙂

I am really not surprised as such, I expected N.I. to have screwed up something somehow (why I asked you to contact them) I just didn't expect N.I. to fix it this fast and also didn't know if they could re-fix by a server-side fix only !

Lapieuvre

Same thing just happened to me, I am in a location where internet is very bad, basically good for e-mails and light browsing. I just hope that coming back home everything will resolve by itself, like it happened to you.