'Empty' items show up in the Library view of Native Access

Gyula

I am running Native Access 3.9.1 (92457bd / 1.16.0.0) on Windows 10 (latest version/update).

It starts up ok, seems to work ok, except that I have four 'empty' items showing up at the beginning of the library view. These items have no image, no name, no size, they do not open.

Any idea why are they there and how can I make them disappear or turn them into real items?

PoorFellow

https://community.native-instruments.com/discussion/comment/145459#Comment_145459

Thanks, though not much advancement.

I understand you , but actually that is all the 'advancement' there is to get at all in as much as :

Quote , page : Official update status - Native Access (current version: 3.9.0)

KNOWN ISSUES

When Legacy Toggle is on, could show an empty product entry. This entry is not replacing an existing product.

PoorFellow

https://community.native-instruments.com/discussion/28545/empty-items-show-up-in-the-library-view-of-native-access

It's a known issue from having turned on show Legacy items !

For some users, not all, it has helped resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

Gyula

Thanks, though not much advancement. Now I know how to disable Legacy items and those 'empty' items will not show up anymore but I still do not know what are those legacy items and why do they show up as 'empty' ones.

PoorFellow

https://community.native-instruments.com/discussion/comment/145459#Comment_145459

Thanks, though not much advancement.

I understand you , but actually that is all the 'advancement' there is to get at all in as much as :

Quote , page : Official update status - Native Access (current version: 3.9.0)

KNOWN ISSUES

When Legacy Toggle is on, could show an empty product entry. This entry is not replacing an existing product.

Gyula

Thanks, I understand.