Kontrol X1 screen fail

DJ Geri

I bought the X1 MK2 a month ago and I couldn't test it until yesterday, when I connected it and I realized that the Deck A screen has a bug, it doesn't show the numbers or letters correctly, it's as if a part of the lead doesn't it will work. I have tried on different laptops and configurations and it does the same thing. what do you think any ideas? The unit appears to be defective from the factory.

DJ Geri

the photos are crooked but I think you can see what I say

Sûlherokhh

Return the piece. This looks like it's hardware related.

Karlos Santos

I'd agree that this looks like a hardware issue. Can you return the X1?

DJ Geri

Finally I have contacted the technical service. I have sent the unit to germany this same afternoon. I hope they send me a new unit. So far they have been quite efficient

DJ Geri

I will comment how it finished, thanks guys 🙏

DJ Geri

Finally today I received a new unit of the Kontrol X1. I must say that the process has been quite fast and a very correct service from Native.

Thanks guys!