Kontrol X1 screen fail

DJ Geri
DJ Geri Member Posts: 7 Sine
edited May 2 in Traktor Software & Hardware

I bought the X1 MK2 a month ago and I couldn't test it until yesterday, when I connected it and I realized that the Deck A screen has a bug, it doesn't show the numbers or letters correctly, it's as if a part of the lead doesn't it will work. I have tried on different laptops and configurations and it does the same thing. what do you think any ideas? The unit appears to be defective from the factory.

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Comments

  • DJ Geri
    DJ Geri Member Posts: 7 Sine
    IMG_20220501_230801.jpg
    IMG_20220501_230847.jpg

    the photos are crooked but I think you can see what I say

  • Sûlherokhh
    Sûlherokhh GermanyMember Posts: 220 Saw

    Return the piece. This looks like it's hardware related.

  • Karlos Santos
    Karlos Santos United KingdomModerator Posts: 136 mod

    I'd agree that this looks like a hardware issue. Can you return the X1?

  • DJ Geri
    DJ Geri Member Posts: 7 Sine

    Finally I have contacted the technical service. I have sent the unit to germany this same afternoon. I hope they send me a new unit. So far they have been quite efficient

  • DJ Geri
    DJ Geri Member Posts: 7 Sine

    I will comment how it finished, thanks guys 🙏

  • DJ Geri
    DJ Geri Member Posts: 7 Sine

    Finally today I received a new unit of the Kontrol X1. I must say that the process has been quite fast and a very correct service from Native.

    Thanks guys!

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