All my products are gone in native access

Josch.harpa

Good day. 
I wanted to do something with Kontakt 7 last evening, as usual. However, only a tenth of all my products are displayed in native access. In addition, all my third-party libraries from Spitfire and Westwood Instruments are missing from Kontakt 7. Every time I restart my DAW (Fl Studio), Kontakt asks me to verify via native access. A friend gave me the tip to delete the ras3 folder from the native access folder and then restart everything. Unfortunately, that didn't help at all. Even if I open Kontakt on its own, it asks me to verify and closes automatically after it's finished. I have no idea what to do. I need a solution as soon as possible, please.
Best wishes, Josch.

LostInFoundation

Check if your situation is the same as this thread (and many others)

https://community.native-instruments.com/discussion/28077/issue-with-native-access-3-9-1-not-displaying-anything-any-content

DunedinDragon

The place to start is what version of Native Access you're using. If you're using Kontakt 7 you should be using Native Access 3.9.1. If in 3.9.1 things are missing, do a refresh (upper right corner) and see what gets updated with new information. Start there.

Josch.harpa

https://community.native-instruments.com/discussion/comment/144229#Comment_144229

Yeah, that is my Situation. Than I will wait I guess. But thank you very much for your help!

Josch.harpa

Yeah, I have the Version 3.9.1, but the refreshing does nothing.

R3Clu53

Do they offer a download of the previous NI Access App?

PoorFellow

https://community.native-instruments.com/discussion/comment/146317#Comment_146317

There is a download for NATIVE ACCESS 3.8.0 but lately that hasn't solved any problem for most people trying it out and also the app just auto-updates itself and you can not turn off the auto-update 🤔

R3Clu53

I deleted a file recommended by Tech Support.

Native Access.xml

R3Clu53

Users reported that the following resolved the issue in some cases:

 

Please try quitting Native Access, then deleting the "Native Access.xml" found here:

 

Mac HD > Library > Application Support > Native Instruments > Service Center

 

R3Clu53

They ever fix this issue?

They as in NI.