All my products are gone in native access
Good day.
I wanted to do something with Kontakt 7 last evening, as usual. However, only a tenth of all my products are displayed in native access. In addition, all my third-party libraries from Spitfire and Westwood Instruments are missing from Kontakt 7. Every time I restart my DAW (Fl Studio), Kontakt asks me to verify via native access. A friend gave me the tip to delete the ras3 folder from the native access folder and then restart everything. Unfortunately, that didn't help at all. Even if I open Kontakt on its own, it asks me to verify and closes automatically after it's finished. I have no idea what to do. I need a solution as soon as possible, please.
Best wishes, Josch.
Comments
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Check if your situation is the same as this thread (and many others)
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The place to start is what version of Native Access you're using. If you're using Kontakt 7 you should be using Native Access 3.9.1. If in 3.9.1 things are missing, do a refresh (upper right corner) and see what gets updated with new information. Start there.
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Yeah, that is my Situation. Than I will wait I guess. But thank you very much for your help!
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Yeah, I have the Version 3.9.1, but the refreshing does nothing.
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Do they offer a download of the previous NI Access App?
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There is a download for NATIVE ACCESS 3.8.0 but lately that hasn't solved any problem for most people trying it out and also the app just auto-updates itself and you can not turn off the auto-update 🤔
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I deleted a file recommended by Tech Support.
Native Access.xml
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Users reported that the following resolved the issue in some cases:
Please try quitting Native Access, then deleting the "Native Access.xml" found here:
Mac HD > Library > Application Support > Native Instruments > Service Center
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They ever fix this issue?
They as in NI.
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