N.A. download failed, Mac M1

IVANCHU

Hi! just installed de Native Access after buying the KOMPLETE 14. I am trying to Install applications and libraries (in an external hard disc) but it doesn't work. Already checked the File Management, etc. but nothing…any support?

Uwe303

Hello,

can you give a bit more details, what os, what file system. Does the download fail or the installation. Have you tried to set another download folder too or just the library folder.

IVANCHU

Os: 14.2.1. (23C.71) / 16GB / M1 PRO / 500gb storage

Instalation of Native Access is ok, login in, etc.

I started to try to download the recommended app Battery 4, Komplete Kontrol, Massive, and Reaktor 6 and always says DOWLOAD FAILED.

I started too to try to download Libraries (40s Very Own Drums,40s Very Own Keys, etc…) and always says DOWLOAD FAILED.

I started changing the File Management, (Content Location) to use an external HARD DISK to storage the libraries (cause I guess is better for the computer, having more space…?) and when I press INSTALL says DOWLOAD FAILED

I checked different possible solutions throughout the Native Access Support like:

-Allowing full access to the disk too the app of Native

-Turning OFF VPN

-Erasing the Hard Disc, and checking that the format is the correct (APFS)

-Reinstalling Native Accès, etc…. Nothing

Seams only some libraries started to download, some how, in SHARED USER of my computer, but only I can see the name of some libraries, they are empty. I changed the File Management to go to the External Hard Disk, and now when I locate them papers the path of the external hard disk, but when I confirm it just says THIS PATH IS INVALID…

any idea of how to accomplish the objective of having all libraries en the HARD DISc available???

Or, in the worst case…Is there any way to just erase everything and start again?! Seams like I am stocked somehow

Uwe303

Have you tried to change the download location, if the download fails it of course can't even install so the external drive isn't used until now.

Uwe303

Try this, then try to install just an app like kontakt or komplete kontrol, on mac they go onto the internal drive, then you can try to install a library on the external drive.

https://support.native-instruments.com/hc/en-us/articles/210291865-How-to-Uninstall-Native-Instruments-Software-from-a-Mac-Computer

chk071

https://community.native-instruments.com/discussion/28246/download-failed

You should stick to a single topic, and a single user account.

https://community.native-instruments.com/discussion/28216/problem-native-access-windows-10

IVANCHU

Hi.

Yes I tried to change the down load location and nothing…

Any other idea? Just checked all the possibilities off error that the page says, but nothing…

IVANCHU

Os: 14.2.1. (23C.71) / 16GB / M1 PRO / 500gb storage

Instalation of Native Access is ok, login in, etc.

I started to try to download the recommended app Battery 4, Komplete Kontrol, Massive, and Reaktor 6 and always says DOWLOAD FAILED.

I started too to try to download Libraries (40s Very Own Drums,40s Very Own Keys, etc…) and always says DOWLOAD FAILED.

I started changing the File Management, (Content Location) to use an external HARD DISK to storage the libraries (cause I guess is better for the computer, having more space…?) and when I press INSTALL says DOWLOAD FAILED

I checked different possible solutions throughout the Native Access Support like:

-Allowing full access to the disk too the app of Native

-Turning OFF VPN

-Erasing the Hard Disc, and checking that the format is the correct (APFS)

-Reinstalling Native Accès, etc…. Nothing

Seams only some libraries started to download, some how, in SHARED USER of my computer, but only I can see the name of some libraries, they are empty. I changed the File Management to go to the External Hard Disk, and now when I locate them papers the path of the external hard disk, but when I confirm it just says THIS PATH IS INVALID…

any idea of how to accomplish the objective of having all libraries en the HARD DISc available???

Or, in the worst case…Is there any way to just erase everything and start again?! Seams like I am stocked somehow

PoorFellow

https://community.native-instruments.com/discussion/comment/144029#Comment_144029

Sorry to learn that you keep having problems. Hopefully then N.I. at some point will be able to provide better experiences for you some point in the future. With all you have done then you need to contact support , which alas works by dragging you through the procedures of try this and that again first ! : N.I. Native Access and Installation Support

walter thomas

I have a 2tb ext ssd hard drive with nothing on it, yet I keep getting "INSTALLATION FAILED".

If I see those two words one more time, I'm packing my bags and moving to Holland.

And yes, I thought I did everything. Do I need to format my pre-formatted hard drive?

That's the one thing I didn't do.

Thanks!

Uwe303

Native recommends apfs format

https://support.native-instruments.com/hc/en-us/articles/214134545-Notes-on-Hard-Drive-Formats-on-Mac-Computers

IVANCHU

Os: 14.2.1. (23C.71) / 16GB / M1 PRO / 500gb storage

Instalation of Native Access is ok, login in, etc.

I started to try to download the recommended app Battery 4, Komplete Kontrol, Massive, and Reaktor 6 and always says DOWLOAD FAILED.

I started too to try to download Libraries (40s Very Own Drums,40s Very Own Keys, etc…) and always says DOWLOAD FAILED.

I started changing the File Management, (Content Location) to use an external HARD DISK to storage the libraries (cause I guess is better for the computer, having more space…?) and when I press INSTALL says DOWLOAD FAILED

I checked different possible solutions throughout the Native Access Support like:

-Allowing full access to the disk too the app of Native

-Turning OFF VPN

-Erasing the Hard Disc, and checking that the format is the correct (APFS)

-Reinstalling Native Accès, etc…. Nothing

Seams only some libraries started to download, some how, in SHARED USER of my computer, but only I can see the name of some libraries, they are empty. I changed the File Management to go to the External Hard Disk, and now when I locate them papers the path of the external hard disk, but when I confirm it just says THIS PATH IS INVALID…

any idea of how to accomplish the objective of having all libraries en the HARD DISc available???

Or, in the worst case…Is there any way to just erase everything and start again?! Seams like I am stocked somehow

BIF

DOWNLOAD FAILED is most likely due to one of these:

• Your DOWNLOAD folder or disk is full.
• Your network connection dropped during the download.
• You need to give NA access to the download folder or disk.

INSTALLATION FAILED is most likely due to one of these:

• The installation folder or disk is full.
• The installer needs access or doesn't have some resource it needs.

And yes, as noted above, you have two things that can be disk full: The download folder needs to go someplace. Then during installation, the download folder needs to be expanded, and the expanded files need to go someplace. If both the download and the install folders all reside on the same physical disk drive and it's full, then you're going to just have problem after problem until you provide more disk space.

Native Access 3.9.1 is the current version. If that's installed, then it probably is NOT malfunctioning on your system. Something ELSE is broken or messed up. Get busy and find the root cause of the failures.

Good luck.

IVANCHU

Thanks anyway.

But disk is empty a computer also, there is plenty of space, access is allowed in disk an computer..., and network is just normal.

I am busy for more than a week with this, just too much time stock with this problem....

IVANCHU

Coul be that I must also download the drivers too??