Purchases on more accounts, can not load Kontakt libraries

Ortez_Music

Hello! I recently bought Kontakt 7 registered on my personal email. In the past I bought some Kontakt banks on my artist email which is different and now I cannot load the serials into Kontakt as the email addresses are not the same. Is it possible to change my Kontakt 7 license to the emailadress used to buy the kontakt banks? Or is there another solution for this? Anyone ever had this issue? Many thanks in advance for your help!

PoorFellow

https://community.native-instruments.com/discussion/28243/load-kontakt-bank-licenses

Treat this as a Buying or Selling a Native Instruments Product Second-Hand , you can transfer licenses yourself if it is more than X (?) months ago that it were registered. However please notice that some types of licenses is non-transferable (like what comes as base software with hardware)(buyer gets a license also after transfer of hardware serial !) , So please be sure to check it all prior to any transfer !

If you only have the Kontakt 7 registered on your personal email then it's most likely the easiest thing to do to transfer that to the other account if you still got access to that !

In case that you can not transfer the serial yourself yet or you want help getting access to an account that you have lost access to or if you are in any further doubt or needs further assistance then make the right click through at the N.I. Purchase and Account Support to open a ticket and ask account support to help you !

PoorFellow

https://community.native-instruments.com/discussion/28243/load-kontakt-bank-licenses

Treat this as a Buying or Selling a Native Instruments Product Second-Hand , you can transfer licenses yourself if it is more than X (?) months ago that it were registered. However please notice that some types of licenses is non-transferable (like what comes as base software with hardware)(buyer gets a license also after transfer of hardware serial !) , So please be sure to check it all prior to any transfer !

If you only have the Kontakt 7 registered on your personal email then it's most likely the easiest thing to do to transfer that to the other account if you still got access to that !

In case that you can not transfer the serial yourself yet or you want help getting access to an account that you have lost access to or if you are in any further doubt or needs further assistance then make the right click through at the N.I. Purchase and Account Support to open a ticket and ask account support to help you !

Ortez_Music

https://community.native-instruments.com/discussion/comment/143837#Comment_143837

Thanks for your reply! I already send several emails to the Native support, but unfortunately never hot any answer so I'm still searching for a solution...

PoorFellow

https://community.native-instruments.com/discussion/comment/147643#Comment_147643

Still only Support can help you ! If you have received no answer then update your ticket , if you have not received the help you need tell support !

Otherwise then you are in luck. N.I. just introduced chat support for account questions (at least in ordinary work hours ?) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the : How to get in touch with our Customer Care or read to my Support page functionality changes post here !