Maschine MKII unable to update

MArll

I just purchased this model.

I have downloaded the Native Access setup but when I launch the program I get this message: "Failed to download latest update". Also "Download Failed". I have tried reinstalling but now when I launch the program, it goes straight to that window. I cannot get passed it. I have allowed access through my firewall (simplewall) but no joy. I'm out of ideas. It's incredibly depressing as you can imagine.

I am on Windows 10.

Thanks

MArll

HI

So, it turns out there were 2 problems.

The first was the Native Access app. The version that was linked to on the box was outdated. Eventually found where to get the newest and everything went fine. I now have everything working.

The other problem is to do with the serial number. I bought this second hand so it will not accept the serial because the license still belongs to who I bought it from. And, of course, I can't get back in touch with him. At least for now.

So I've submitted a request to help sort that out.

Once that is done I should be good to go :)

Uwe303

Hello,

have you tried to open native access as administrator by right clicking on the icon and select "start as administrator", in some cases strangely it helped to make a new download folder and point native access there in the settings as new download folder.

MArll

I've tried that.

The odd thing is, if I uninstall and then reinstall I get the same window again. There is a retry button which does nothing. That's it.

I thought it might be missing something so I downloaded drivers for this model. I then ran an update which I also downloaded. That seems to work ( the update I mean) and it appears as a controller in my DAW settings ( Ableton but have also tried FL Studio). The two mini screens are lit up but that's all.

I am at my wit's end.

Uwe303

Maybe I understand you wrong, you don't mean an update within native acces, of maschine for example, as I first thought, you mean native access itself?

Uwe303

https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034

You also could check controlled folder access, and see there under history or something like that and maybe allow all native stuff there, even if this wasn't a problem a while here in the forum. This might also be helpful

https://support.native-instruments.com/hc/en-us/articles/360019116758-Native-Access-Does-Not-Start-Install-Windows

MArll

HI

So, it turns out there were 2 problems.

The first was the Native Access app. The version that was linked to on the box was outdated. Eventually found where to get the newest and everything went fine. I now have everything working.

The other problem is to do with the serial number. I bought this second hand so it will not accept the serial because the license still belongs to who I bought it from. And, of course, I can't get back in touch with him. At least for now.

So I've submitted a request to help sort that out.

Once that is done I should be good to go :)

Uwe303

Nice - and the last thing support will sort out for you for sure.