Where are kontakt and reaktor

Ralph Herdinan
Ralph Herdinan Member Posts: 4 Newcomer
in Komplete General


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Hello, I had a problem today. I use Cubase with Komplete Select 14 that comes with the MK3 S61. Usually, when I want to add an instrument, I don't have a problem. In Cubase choose komplete kontrol, reaktor, kontakt etc and it works. But this morning he sent me a message asking me to activate or buy kontakt but also reaktor. When I go to native access. Only the install button is offered. And when I try to reinstall them, it tells me about a problem: review your download location. As well as review your location preferences. I checked in the preferences and the destination folders are compliant. When I go to the folders in question, there is nothing inside..... Thank you for your help because yesterday it worked without any problems. Just one more information. I'm a recently user of native. Since december 2023

Best Answer

  • Ralph Herdinan
    Ralph Herdinan Member Posts: 4 Newcomer
    Answer ✓

    Hello Jeremy, Everything is back to normal and I don't really know why. The bottom line is that it works.Let's hope there won't be any new bugs because a lot of musicians like me don't know anything about them and these problems are complicated to manage at our level. Anyway, thank you. 

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod

    What version of Native Access are you using? 3.9.1? There was an issue a couple of days, that might have impacted you. Please try resetting the xml files, as explained in this article: My Product is Missing in Native Access

    When I go to the folders in question, there is nothing inside.

    Which folders, the program files? The plug-in folders? Kontakt 7 is VST3 only so it on't show anything in the VST32 and VST64 folders.

    Are you able to open Kontakt and Reaktor in standalone, meaning outside of Cubase.

  • Ralph Herdinan
    Ralph Herdinan Member Posts: 4 Newcomer

    Hello Jeremy, Before all thank you for your answer.

    I can open kontakt an reaktor in standalone but these programs require me to activate or buy them .

    image.png

    AS I'M NOT AT HOME TODAY, I'LL CHECK THE REST OF THE POINTS TOMORROW AND YOU BRING SOME EXTRA INSIGHT.

    THANK YOU AGAIN!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod

    @Ralph Herdinan If you still experience this issue, even after these, please get in touch with my colleagues here: https://bit.ly/NI_support_NA

  • Ralph Herdinan
    Ralph Herdinan Member Posts: 4 Newcomer
    Answer ✓

    Hello Jeremy, Everything is back to normal and I don't really know why. The bottom line is that it works.Let's hope there won't be any new bugs because a lot of musicians like me don't know anything about them and these problems are complicated to manage at our level. Anyway, thank you. 

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