Where are kontakt and reaktor

Ralph Herdinan

Hello, I had a problem today. I use Cubase with Komplete Select 14 that comes with the MK3 S61. Usually, when I want to add an instrument, I don't have a problem. In Cubase choose komplete kontrol, reaktor, kontakt etc and it works. But this morning he sent me a message asking me to activate or buy kontakt but also reaktor. When I go to native access. Only the install button is offered. And when I try to reinstall them, it tells me about a problem: review your download location. As well as review your location preferences. I checked in the preferences and the destination folders are compliant. When I go to the folders in question, there is nothing inside..... Thank you for your help because yesterday it worked without any problems. Just one more information. I'm a recently user of native. Since december 2023

Ralph Herdinan

Hello Jeremy, Everything is back to normal and I don't really know why. The bottom line is that it works.Let's hope there won't be any new bugs because a lot of musicians like me don't know anything about them and these problems are complicated to manage at our level. Anyway, thank you. 

Jeremy_NI

What version of Native Access are you using? 3.9.1? There was an issue a couple of days, that might have impacted you. Please try resetting the xml files, as explained in this article: My Product is Missing in Native Access

When I go to the folders in question, there is nothing inside.

Which folders, the program files? The plug-in folders? Kontakt 7 is VST3 only so it on't show anything in the VST32 and VST64 folders.

Are you able to open Kontakt and Reaktor in standalone, meaning outside of Cubase.

Ralph Herdinan

Hello Jeremy, Before all thank you for your answer.

I can open kontakt an reaktor in standalone but these programs require me to activate or buy them .

AS I'M NOT AT HOME TODAY, I'LL CHECK THE REST OF THE POINTS TOMORROW AND YOU BRING SOME EXTRA INSIGHT.

THANK YOU AGAIN!

Jeremy_NI

@Ralph Herdinan If you still experience this issue, even after these, please get in touch with my colleagues here: https://bit.ly/NI_support_NA

Ralph Herdinan

Hello Jeremy, Everything is back to normal and I don't really know why. The bottom line is that it works.Let's hope there won't be any new bugs because a lot of musicians like me don't know anything about them and these problems are complicated to manage at our level. Anyway, thank you.