Unable to install kompere 11 product

jungyoon

Unable to install komple 11 product When accessing native access, the product is not visible. I tried to add it through a serial, but it says another user is already registering.

It's the product I bought

mykejb

Where did you buy the product from? If it was a new product from a shop you should contact them and ask for a replacement.

If you bought it secondhand then the seller should provide you with a Transfer ID, not a serial number. You can read about it here - Buying or Selling a Native Instruments Product Second-Hand – Native Instruments (native-instruments.com). If you can't contact the seller or they won't provide a transfer ID then you'll need to get in touch with Native Instruments support here - Purchase & Account – Native Instruments (native-instruments.com)