All my Komplete instrument arent availabl in my DAW and on Native Access

Jiwee Bechir

@Vocalpoint @PoorFellow

Thanks a lot guys for trying to help me out.

Just to be more precise. I checked if my OS had upgrade, or my Logic, or even my Kontakt. And I checked none of them had enable the auto install of new versions. So they sticked to their original version. Specially beacause I have a gig on sunday so I prefer to stay stable as most as I can. The only thing I tried to downgrade was my Native access. Thats why I posted my Marvin Gaye naive yet dramatic message "Whats goin on ?? ". Bcause for me I came out of nowhere.

But one other thing is maybe to notice is that I have a Universal Audio device and my OS tried to make me aware that the extensions that I intalled are gonna be soon obsolete with my OS. i dont know if this can be conected to my Komplete disparition. I try to be the more transparent and give the more details like if I spoke to inspector Columbo ;););)

Jiwee Bechir

I tried to downgrade my native access on your advice but no progress on my problem. Still have no instruments...

Jiwee Bechir

My Kontakt even has gone.

Vocalpoint

https://community.native-instruments.com/discussion/comment/142901#Comment_142901

Thanks for the update. If you are certain that nothing has changed - then this is a mystery.

Really - makes no sense that everything was working one minute and not the next.

Also - a bit odd that you are still on Sonoma 14.1 - which is several months old now. But maybe that's where you stopped?

VP

Jiwee Bechir

https://community.native-instruments.com/discussion/comment/142904#Comment_142904

Yesit is a mystery for me too. I don't understand what is odd in not upgrading his OS ? Is it so bad ? i just bought this computer recently and I prefer to control the changes in my softwares in order to not have this kind of problems that comes from nowhere.

Vocalpoint

https://community.native-instruments.com/discussion/comment/143069#Comment_143069

Totally understood.

But you do know that many NI products - including Kontakt itself - are still not yet fully supported on Sonoma?

That in itself - could be a factor - especially when you are using a version of Sonoma dating back to last fall when it literally had no support from many vendors.

Then again - you already stated that things were all good on Saturday - so having the same version of Sonoma then and now (assuming nothing has changed) probably has little to do with this.

Might be time for a support ticket as your issue is most definitely unique.

VP

shallowtbh

i'm also having this issue on windows 10, doesn't seem very unique to me ☹️

Jeremy_NI

@Jiwee Bechir @shallowtbh There was an issue with Native Access, now fixed: Issue with Native Access 3.9.1 not displaying anything/any content

The fix is to restart Native Access, did that fix it for you?

shallowtbh

https://community.native-instruments.com/discussion/comment/143138#Comment_143138

Unfortunately not

Jeremy_NI

@shallowtbh Have you tried to reset Native Access xml file, as suggested in this thread? Here's how: My Product is Missing in Native Access

If that didn't help you should contact our support here: https://bit.ly/NI_support_NA