Traktor X1 MK3 is not recognized

stasgusev

Hello!

 Traktor X1 MK3 is not recognized by system. I've tried many different cables but have the same result.

Stevan

Hello there,

I deleted your other thread, please do not double post. Here is some basic troubleshoting questions you can answer to give you a better ideal about your system.

1 - What OS version do you run on your computer?

2 - Does the unit display the initial animation when you plug it in?

3 - Have you tried a different USB port?

4 - Does it send MIDI to other MIDI capable software? (Such as Ableton and FL Studio)

5 - Do you have an access to a different computer where you can set up and test the controller?

stasgusev

hello!

1. monterey 12.5.1 (21G83)
2. yes
3. yes
4. no
5. yes

I've already tried different cables and computers. The problem is in the device.

Because I've already put another x1 mk3 (it's not mine it's another controller) and it works! But not mine...

IMG_1143.jpg

IMG_1144.jpg

lord-carlos

In that case I would contact support.

https://support.native-instruments.com/hc/en-us/sections/15449821909021