"Native Access" download 'License Agreement' won't accept an input that would allow it to function.

wesjon

March 16, 2024

"Native Access" download "License Agreement' doesn't allow me to input my agreement. Thus, it won't advance to a download function that will allow me to "register" a new product and download my current purchased instruments.

Can anyone prove assistance?

wesjon

PoorFellow

https://community.native-instruments.com/discussion/comment/140991#Comment_140991

Thank you very much for the screenshot. I personally needed to be sure that we were not looking at some graphical problem with some part outside of visible screen area (I have had that a lot myself).

If after clicking the EULA area then you can not use scroll wheel on mouse to scroll on neither vertical scroll bar or inside the EULA text area and it does not help either clicking inside EULA text area and pressing 'down-arrow' on keyboard then all I can come up with would be to see if clicking the Tab (Tabulator) keyboard key to the left will somehow change Windows' focus and allow you to use 'down arrow' to scroll (that is done by pressing Tab key once then check Windows' focus and then press Tab key again and then re-check focus)(on mouse less navigation then Tab key is used for Windows' interface focus change !).

Else there is two things that springs to mind as possible reasons , one is the classical user access permission problem with interception by Windows' or added security measures which could make something like this lock up.

The other may sound a bit far fetched but could still be a possible reason. I see that you are using a generation 12 Intel i7 CPU . There has been seen program 'execution' problems of different kinds using a CPU with both P and E cores (PDF : P and E cores) and while it is maybe only a remote possibility then it is still a possible reason in a case like this. Me airing remote possibilities usually only earns me down-votes and negativity in this forum (even an otherwise esteemed forum member recently down-voted when I suggested trying to change a monitor refresh rate where I thought it an only very remotely possible reason) but I will still put this forward as a possible reason. In any case you always need to make sure that you have all the correct intel drivers from manufacturer installed (possibly including Intel Thread Director ? and what not ?)(last time I installed a Generation 13 i7 CPU and MB based computer and installed the drivers I had a really hard time with amount of stuff that needed installing from motherboard manufacturers site) and that Windows is up to date. But when we are looking at a never seen before problem I think that it needs mentioning. I have no real insight into the Windows drivers for stuff like that or into the technology behind or if the Native Access program even are executed using more cores or if so which in what cases so this is only me trying to make sense without enough insight !

Else as Mykejb points out then the only other viable option is N.I. N.A. support !

mykejb

Have you scrolled right down to the bottom of the agreement before you try to accept it? Until you do that the "accept" button stays disabled.

wesjon

The Native Access License Agreement is not "active" and will not accept any mouse click that would otherwise avail further Native Access action. The download is "dead" to any type of mouse click.

PoorFellow

https://community.native-instruments.com/discussion/comment/140980#Comment_140980

Any full screenshots of problem available ? (just make sure that you do not post any personal information such as serials)

wesjon

Screenshot is posted in this section.

mykejb

I can see the scrollbar on the right of the agreement, the tiny little grey mark at the top right of the text - is that not live? I tried it on a spare PC and I could scroll down using it.

wesjon

Nothing in the post is live or active. I deleted the Native Access post, and then re-downloaded. But I still received the same downloaded "dead" post.

mykejb

This isn't something I've come across before. The only thing I can suggest is to put in a support request and see if they can help.

PoorFellow

https://community.native-instruments.com/discussion/comment/140991#Comment_140991

Thank you very much for the screenshot. I personally needed to be sure that we were not looking at some graphical problem with some part outside of visible screen area (I have had that a lot myself).

If after clicking the EULA area then you can not use scroll wheel on mouse to scroll on neither vertical scroll bar or inside the EULA text area and it does not help either clicking inside EULA text area and pressing 'down-arrow' on keyboard then all I can come up with would be to see if clicking the Tab (Tabulator) keyboard key to the left will somehow change Windows' focus and allow you to use 'down arrow' to scroll (that is done by pressing Tab key once then check Windows' focus and then press Tab key again and then re-check focus)(on mouse less navigation then Tab key is used for Windows' interface focus change !).

Else there is two things that springs to mind as possible reasons , one is the classical user access permission problem with interception by Windows' or added security measures which could make something like this lock up.

The other may sound a bit far fetched but could still be a possible reason. I see that you are using a generation 12 Intel i7 CPU . There has been seen program 'execution' problems of different kinds using a CPU with both P and E cores (PDF : P and E cores) and while it is maybe only a remote possibility then it is still a possible reason in a case like this. Me airing remote possibilities usually only earns me down-votes and negativity in this forum (even an otherwise esteemed forum member recently down-voted when I suggested trying to change a monitor refresh rate where I thought it an only very remotely possible reason) but I will still put this forward as a possible reason. In any case you always need to make sure that you have all the correct intel drivers from manufacturer installed (possibly including Intel Thread Director ? and what not ?)(last time I installed a Generation 13 i7 CPU and MB based computer and installed the drivers I had a really hard time with amount of stuff that needed installing from motherboard manufacturers site) and that Windows is up to date. But when we are looking at a never seen before problem I think that it needs mentioning. I have no real insight into the Windows drivers for stuff like that or into the technology behind or if the Native Access program even are executed using more cores or if so which in what cases so this is only me trying to make sense without enough insight !

Else as Mykejb points out then the only other viable option is N.I. N.A. support !

wesjon

Thanks for good humor in addition to some possible solutions. I'll make a copy of your stab at solutions and refer to it if NI ever gets back to me regarding this current mystery contained here. Boasting a complete puzzlement for not just you and me, but apparently it is a puzzle to everyone else who may have read what I have run into here with the download of Native Access currently. None of us it seems, have any known experience or likely familiarity, I suppose, with this particular predicament.

Thanks anyway, Mr. PoorFellow. I appreciate the obscure knowledge you shared with me. Whether it provides a working solution for me, my computer, and this Native Access dilemma, or not, I guess I'll retire from the project I was going to work on until Monday, when I hope to be able to get in touch with a Native Access download/installation specialist. Hope you're headed for a good weekend.

Sincerely, Wesjon of NC, USA