i recently bought Kontakt 7 base through Zzound.com , when registred it says bundle.

kadachi66

does this mean i have the base or diffrent version? when registreing i downloaded kontakt factory library 2 and when i open up kontakt 7 player i have " Kontakt" so do i have the full version??

Jeremy_NI

https://community.native-instruments.com/discussion/27775/i-recently-bought-kontakt-7-base-through-zzound-com-when-registred-it-says-bundle

Yes, being able to download the Kontakt Factory Library 2 in Native Access means you have successfully registered Kontakt 7. Is there anything that is not working as expected?

If you have any issues regarding registration, get in touch here: bit.ly/NI_support_PA

kadachi66

ok so when clicking and adding kontakt 7 into shopingcart it says i have it, which is goood news but why cant i get crossgrade to appear. ??

Monochrome

I would highly urge you to blur or remove your postal address from your screenshot. Never (!) post your private information in public online communities.

kadachi66

tbh i honstly dont care i just want the Sofware that i paid money for to work

Monochrome

By the sound of it, you own the full version of Kontakt. No need to buy a crossgrade then.

kadachi66

so i went back to this and re-read it.

to qualify for the crossgrade offer i need to own one of these and not Kontakt 7?? if so what is Crossgrade ??

Monochrome

Crossgrade means to switch from a specific software to another. Provided that you own one (or more) of the NI libraries in that list or a eligible third-party vendor library, you could buy Kontakt 7 at a slightly discounted price.

Since you already own Kontakt, you don't need (to do) that.

PoorFellow

https://community.native-instruments.com/discussion/27775/i-recently-bought-kontakt-7-base-through-zzound-com-when-registred-it-says-bundle

You should be able to see any product serials connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , listed as either Not registered or as Registered Products.

Then if you install and open latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads) and then choose All on top and then Applications below then you should be able to see if what you got installed and opens is a player version or the regular full version !

Also when you open Kontakt 7 it may say Kontakt with big letters but ought also say Kontakt 7 in top left :

Also , see menu Help , About Kontakt :

Jeremy_NI

https://community.native-instruments.com/discussion/27775/i-recently-bought-kontakt-7-base-through-zzound-com-when-registred-it-says-bundle

Yes, being able to download the Kontakt Factory Library 2 in Native Access means you have successfully registered Kontakt 7. Is there anything that is not working as expected?

If you have any issues regarding registration, get in touch here: bit.ly/NI_support_PA