Having problems canceling license transfe

Greylin
Greylin Member Posts: 5 Newcomer
edited October 2024 in Social Club

I'm having trouble canceling my license transfer.It seems like nobody is getting back to meI

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  • Greylin
    Greylin Member Posts: 5 Newcomer

    For all the money we lead to you. It seems like you should have a lot of s*** so people can get to know what the problems are. I'm really starting not to like native instruments. Maybe when I first joined it was a good company. They used to have a sort of phono that's hard. I didn't even get somebody to help.

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    edited March 2024
    https://community.native-instruments.com/discussion/27696/having-problems-canceling-license-transfe

    Quote Mykejb , 2024-03-11 :

    If a product isn't showing up on your "Ready to Transfer transfer" page it's not been processed yet.

    If it does show up on that page there should be a "cancel this transfer" button under the ID

    You don't actually need to cancel the transfer - until you give someone the transfer ID and they use it the products stay in your account.

  • Greylin
    Greylin Member Posts: 5 Newcomer

    Okay. So how do I reactivate my products that were canceled?

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    edited March 2024
    https://community.native-instruments.com/discussion/comment/140192#Comment_140192

    Please stop spamming the forum ! I have deleted two of your other threads about your problem !

    Quote your now deleted thread : "Have a problem with doing license transfer" : "Some of my expensive packs are not showing up in my native assets.It keeps saying cancel but I never canceled theme"

    For information about the principle of cancelling a transfer then please refer to this knowledge base article ! : How to Cancel an Existing Transfer ID

    Check your account MY PRODUCTS, SERIALS, AND DOWNLOADS page , and see if products are listed as either Not registered or as Registered Products. If product is now listed as not registered then copy the serial and add in Native Access add serial.

    If the serial is listed as a Registered product on your account page and product does not show in Native Access then be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), else log out of NA and try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending product XML) then restart computer and log in again to see if that helps

    Else if problem persists or if the serial is neither listed as Not registered nor as Registered Products on your account page then Account and registration support will have to sort it out. Please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response !

    P.S.

    Also please refer to the now closed thread by OP "Can not cancel license transfer"

  • Greylin
    Greylin Member Posts: 5 Newcomer

    I recently made a mistake and did a license transfer now.I cannot get back my products.The transfer would not cancel and it seems like nobody wants to help me

  • Uwe303
    Uwe303 Moderator Posts: 4,208 mod

    So if you started a transfer, do you gave the transfer code away? Maybe it's already transferred. If you can't see your products under the "my products" page and also not under "transferrable licenses" as @mykejb pointed out - then they are maybe already gone, that's at least a possibility.

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/140297#Comment_140297

    We are all trying our best to help you !

    Please refer to my post above !

    And as written then if none of the suggested helps or is of no use then Account and registration support will have to sort it out. So in that case then please contact Account and registration support and let them help you !

    Please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response !

This discussion has been closed.
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