Serial Keys Removed - Support doesnt answer

I tried the Komplete Now subscrition for 1 Month from December 2023 till the end of January 2024. Now Suddenly my Plugins stopped working for example Raum says that my Subscription had to be renewed. But i have Raum since 3 or 4 years, same as Electric Sunburst. I opened a Ticket a few days ago but got no answer.

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XXXYYY

And no i didnt move any Folders and there is no Option to activate the plugins in the DAW

PoorFellow

https://community.native-instruments.com/discussion/27695/serial-keys-removed-support-doesnt-answer

If the serial is listed as a Registered product on your account page and product does not show in Native Access then be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), else log out of NA and try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending product XML) then restart computer and log in again to see if that helps .

Else if problem persists or if the serial is not listed as neither Not registered nor Registered product on your account page then support will have to sort it out. Please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response !

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