My samples won't load. Red light won't go away.
You will have to be a lot more specific , please give all necessary information including computer type , OS version , and any other info that might be of help including error messages and/or screenshot(s) that will show the problem !
Are you experiencing the problem both when using the stand-alone Kontakt player or only in a DAW or both ?
I've moved this over to the Kontakt forum, you'll get more views for a Kontakt problem there.