What is the new empty entry in NA

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knakzi
knakzi Member Posts: 4 Member
edited October 2024 in Native Access

What is the new empty entry in NA? It looks like a library symbol to the left, states that it is version 0.0.0 in the middle and shows an exclamation mark where it is supposed to show install, installed or open - and there are no release notes. It occurred yesterday when updating NA ...

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Best Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    edited March 2024 Answer ✓

    @knakzi The Native Access team is aware of the issue and is investigating the issue. It's a known issue:

    • When Legacy Toggle is on, could show an empty product entry. This entry is not replacing an existing product.

    You can check in Native Access preferences, under Legacy products:

    Screenshot 2024-03-07 at 11.59.28.png

    So it's only cosmetic.

  • knakzi
    knakzi Member Posts: 4 Member
    Answer ✓

    Thank you 🙂

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    edited March 2024 Answer ✓

    @knakzi The Native Access team is aware of the issue and is investigating the issue. It's a known issue:

    • When Legacy Toggle is on, could show an empty product entry. This entry is not replacing an existing product.

    You can check in Native Access preferences, under Legacy products:

    Screenshot 2024-03-07 at 11.59.28.png

    So it's only cosmetic.

  • knakzi
    knakzi Member Posts: 4 Member
    Answer ✓

    Thank you 🙂

This discussion has been closed.
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