How to let Komplete Kontrol M32 HW work on Macbook Pro

Device: Macbook Pro M1
Os: Mojave 12.3.1
Installed software:
Logic Pro
Native Instruments
Komplete Kontrol
I have installed everything I think is needed. But when I connect my control it doesn't seem to connect. It does say Midi mode but thats it. The Kontrol is also not being found within Komplete Kontrol and Logic Pro.
I also added the serial number to Native Instruments but I can't seem to find it back even though it is added to the list in my account on the Native instruments website.
I have to use a connecter ( Apple USB-C Digital AV multiport adapter) inbetween since my Macbook doesn't have a USB input.
If more information is required I'm happy to share it. This is driving me crazy after spending the whole day on it.
Best Answer
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No idea why. But I've connected the Komplet Kontrol to my regular pc and when it was found and I reconnected to my MacBook my MacBook has found it and it is working perfect.
Thanks all for the ideas and comments!
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Answers
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What kind of "Connector" are you using if there is no USB input?
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Hey @Blindeddie ,
I use a Apple USB-C Digital AV multiport adapter.
But I have tried to connect it to my Windows desktop. With a straight connection and it is found by windows
Checked the firmware and that is also up2date
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@Jeremy_NI Could it be the adapter messing the connection here or is there something else we could check?
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Well, not so sure about the connector but a few things to check. Make sure to give Full Disk Access to Komplete Kontrol and Logic: How to Enable Full Disk Access on macOS
Also check the steps in this article:My KOMPLETE KONTROL Keyboard Does Not Start
If none of this fixes the issue, it might be the adapter, it can be self powered, so what if you power the adapter ?
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@Jeremy_NI, The M32 is bus powered, no adapter connector…
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@Blindeddie Yes I know the M32 is bus powered, I'm just trying to figure out if this adapter is the problem here and if it gives sufficient power. It is a common cause of devices not being recognised. Unfortunately I don't have one of these adapters at hand. I was told that this adapter had a USB C connector to power it, but after checking out, this connection is actually to power the laptop while using the adapter.
Still, to be sure it's not a power issue coming from this adapter, I assume you only have 2 ports on the Macbook @Hatredkeys Is your Macbook connected to power when using the M32 ?
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No idea why. But I've connected the Komplet Kontrol to my regular pc and when it was found and I reconnected to my MacBook my MacBook has found it and it is working perfect.
Thanks all for the ideas and comments!
0
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