Why all these exclamation marks suddenly?

threegeese · 2024-03-06T21:19:50+00:00

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All of a sudden, in my DAW Kontakt 7 misses content, then shows up to be unregistered.

Opening Native Access (3.9.0), much content is suddenly "installed" or, even more mysterious, shown with a greyed-out exclamation mark. What happened here? (This never happened to me in, literally, decades).

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threegeese

All clear. Deleting NativeAccess.xml database set things straight again. Everything as it should be.

Never had to do that before. Honestly I think Native Access should be able to re-write the database itself, should it recognize sudden changes of a hundred libraries from installed to not installed.

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Jeremy_NI

@Kymeia There are 2 separate issues with exclamation marks, one is for existing products like here, the other one is for unknown products, like this:

This is a cosmetic issue and should be fixed in the next update.

PoorFellow

https://community.native-instruments.com/discussion/comment/142699#Comment_142699

If you have a specific problem with Native Access then my advice is to open a thread of your own in the appropriate Native Access sub-forum and give all necessary information including computer type , OS version , Native Access version, and any other info that might be of help including error messages, an eventual sceen-shot of problem and what you have done to troubleshoot so far! Or alternatively contact N.I. Native Access and Installation Support right away instead !

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