Komplete not downloading instruments and library

Stefan Gold

Hi there, 

I bought Komplete 11 some years ago, I think in 2017 and I've always been using it fine.

I had to reformat my iMac and therefore I've lost all my previous sounds on my computer, so I was trying to reinstall Komplete from scratch, but it doesn't allow me to do it...

I've managed to install native Instruments, but when I try and download all the different sounds and instruments it doesn't actually download them.

I've tried everything I found on the web... deactivated my Antivirus, tried connecting to another Wi-Fi, gave access to full disk and literally everything, but still it wouldn't let me download anything!!! 

My OS version is Ventura 13.6.4 3 GHz Quad-Core Intel Core i5

and my Komplete is 11 (2016)

Could you please help me in any way? what can I do?

Do I need an update? of which sort? 

Please let me know and thank you 

PoorFellow

@Stefan Gold

I can only offer you the most basic of trouble shooting advice which I suggest that you check thoroughly .

It is very important that you are logged into your Mac as an administrator and that you grant full disk access to all NI apps including NTKDaemon (yes I saw that you wrote but double check) and that disks used has the right format. Also , of course you must have enough both temp space to download and enough space at content drive ! And if you have Private Relay in your OS turned on then disable that also !

If nothing of this helps then call for Jeremy_NI by using the AT like I tagged you above here !

How to Enable Full Disk Access on macOS :  https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

Notes on Network Drives and Disk Formats : https://support.native-instruments.com/hc/en-us/articles/360014663958-Notes-on-Network-Drives-and-Disk-Formats

PoorFellow

@Stefan Gold , if your issue persists then please contact NI NA support !