My Tp3 not showing in my Native Access

I purchased a TP3 update last July 2023, paid for it via paypal, received the invoiced, status shipped on my NI account but only showing DEMO on my Native access. I'm using my other TP3 license registered on my other account so I just recently checked this. Pleased help.

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red_nick

What version of Native Access? What does it show on your products page on the website (obviously don't show serials)?

lord-carlos

I don't know if it helps, but you can take a look at this: https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

PK The DJ

Looks like Native Access 1 to me (and email address is visible).

Calling all mods!

@JUN_ if you can access Traktor from your other account, what's the problem?

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