Does NI tech support check support tickets?

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C-RayBeats
C-RayBeats Member Posts: 1 Newcomer
edited October 2024 in Massive X & Synths

If someone could contact tech support and ask them to check tech support tickets by email that'd be nice?

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  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,962 admin
    Answer ✓

    @C-RayBeats My colleagues got back to you a few days after your request and the issue was resolved. I'm not sure to understand your post.

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  • PoorFellow
    PoorFellow Moderator Posts: 7,415 mod
    edited March 2024
    https://community.native-instruments.com/discussion/27294/does-ni-tech-support-check-support-tickets

    Quote : "check tech support tickets by email"

    Not sure exactly what you mean by "check tech support tickets by email" , what exactly do you mean ?

    Did you make a ticket that you did not get a response to ? If so then when did you open the ticket ? And did you get a confirmation email ? And of course the inevitable : please also check your spam folder !

    Else , NI support does not work Weekends and it might take up to around a week to get an answer !

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,962 admin
    Answer ✓

    @C-RayBeats My colleagues got back to you a few days after your request and the issue was resolved. I'm not sure to understand your post.

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