Native Access "New Tab" ???

markalex

Hi. I appreciate the Jacob Collier choir, but how do we get it? Link says to click the NEW tab in Native Access, but I have the latest version -- 3.8.1 (862876e / 1.15.2.0) and THERE IS NO "New" Tab.

Can someone help? I'm on Mac OS 13.6.4

Also, what's the deal with Dark Version and Light Version?

markalex

Ok - just in case anyone else has this problem -- "New" Tab is now called "Available"

Problem solved.

markalex

Ok - just in case anyone else has this problem -- "New" Tab is now called "Available"

Problem solved.

Markle

That sorta helps, but no matter how many times I click on it, it does not show up there. And I've gotten no response from support ticket.

PoorFellow

https://community.native-instruments.com/discussion/comment/139392#Comment_139392

Did you go to the web site first and add it to your account ? (just checking 😉)

Ken D

I have the same issue with

Jacob Collier Audience Choir

Jacob Collier Audience Choir

https://www.native-instruments.com/en/products/komplete/vocal/jacob-collier-audience-choir/get-jacob-collier-audience-choir/success/

PoorFellow

https://community.native-instruments.com/discussion/comment/140191#Comment_140191

Nobody can advice you unless that you are a whole lot more specific with respect to describing what is your problem 1

rmachin

I have the same issue. Add the jacob collier plugin to your account on the NI site, success, it says download in native access using the 'New' tab. As we know, there's no 'New' tab, but it doesn't appear in the 'Available Updates' either.

Monochrome

@rmachin You're likely using the older/legacy Native Access version. Download the new one from here and install it:

https://www.native-instruments.com/en/specials/native-access-2/

The 'New' tab would normally show up between 'Library' and 'Updates' when you bought something and it will disappear next time you launch Native Access again. It doesn't seem to show up reliably, though.

It's probably easier to simply go through the 'All' or 'Available' tab under 'Library' or use the search function to find a newly bought product.

Ken D

NI support resolved this with:

This problem is due to an older version of Native Access. Please update your version of Native Access to the latest version (3.9.0) and then the problem should be solved!

I always thought the app checked itself for updates but not this time.

Jacobs choir now appears.

PoorFellow

https://community.native-instruments.com/discussion/comment/140706#Comment_140706

Thank you for sharing the resolution ! 🙂

Arijalmari

https://community.native-instruments.com/discussion/comment/140706#Comment_140706

It does check for updates, just doesn't update/upgrade the legacy version. Threw me off too.