Updating firmware mk2

Ehab Aziz

I am trying to update the firm firmware with the run of KSMK3Updater file but it is not detecting the kmoplete control after many rescan trials?

My OS is apple M1

PoorFellow

https://community.native-instruments.com/discussion/27038/updating-firmware-mk2

Edit : Below response were written because of you writing "KSMK3Updater" (for MK3 keyboards) and thinking that the MK 2 in headline is a typo. Should you however really have a MK 2 keyboard then rather than following advice below then please download the correct update tool for your MK 2 keyboard !

Because of issues with USB-C chips set implementations on a number of computer products beyond the control of Native Instruments then in some cases there are need for workaround(s) to make the S Series MK3 keyboard work on some computers ! A fix for some of the affected Mac users has been to use an USB-C to USB-A cable (and plug into USB-A port on computer) and while doing that then also attach an USB-C power supply capable of PD and a PD suitable cable to keyboard power port !. Else users are advised to try to use a self-powered USB-C hub capable of PD as go between between keyboard and computer. Remember that any cable from data port on keyboard must support data transfer and and any cable in keyboards power port must support PD (Power Delivery)

Also please refer to these knowledge base articles :

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues  and How to Update the Firmware of Your Kontrol S-Series MK3 !

Also , official statement ! quote : Ref. : Quote : Matthew_NI, Product Team, 3:05PM , 2024-02-19 ,

To be very clear, and to avoid any one opinion becoming misinformation, I'll re-state what has been said in various places:

   As frustrating as this is to you, it is also to us.

   This issue is specific to the USB-C implementation on certain computer models.

   This issue is not specific to the peripherals themselves.

   This issue causes the communication in the protocol to essentially break, thus data is dropped.

   This manifests as various symptoms, depending on the peripheral. For Kontrol S MK3, the dropped data can interrupt a firmware update, or controller -> DAW and/or controller -> Plug-in sync.

   The issue can appear at random, frequently or infrequently.

   Using a USB-C hub interrupts and bypasses the problematic communication specific to the chips used in the USB-C implementation of affected machines.

We can highlight and advise on workarounds, should a customer be affected.

We can, and have, reported this directly to the manufacturers of affected models. So have many other manufacturers of peripherals.

They can, and have, fixed it in newer models, but of course there exist affected models in the market that will forever be subject to the workaround.

We cannot do any more than this. I'm sorry that some of you choose to blame us. I recognize that it's deeply frustrating, but I cannot change the facts of the matter that I've outlined above.

Jeremy_NI

@Ehab Aziz What keyboard do you have, a MK2 or MK3? If it's a MK2 then you shouldn't use the MK3 firmware updater. https://www.native-instruments.com/en/support/downloads/drivers-other-files/

This is the one you nered to run: