I keep getting the following failed to download. I wish NI have an error log so we know what's causing the failure.
Native Access is version 3.8.1 and MacOS is Sonoma 14.3.1.
Here are some standard things to check ! , ALL NI apps including NTKDaemon must have full disk access !!! also please check firewall and if Private Relay is on then turn that off in preferences ! :
Please be sure to use latest version of the Native Access for your OS !
You could also try resetting the Native Access XML (Mac AND Windows) , please consult the page My Product is Missing in Native Access
Native Access Error Message: Download Failed: "Unknown error" (outdated version advice !) : https://support.native-instruments.com/hc/en-us/articles/115005878409-Native-Access-Error-Message-Download-Failed-Unknown-error
Native Access Error: "Waiting for connection" (Firewall problem) : https://support.native-instruments.com/hc/en-us/articles/360017647557-Native-Access-Error-Waiting-for-connection
How to Enable Full Disk Access on macOS : https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS
Notes on Network Drives and Disk Formats : https://support.native-instruments.com/hc/en-us/articles/360014663958-Notes-on-Network-Drives-and-Disk-Formatsbe sure to use latest version of the Native Access for your OS !
Compatibility of Native Instruments Products on macOS : https://support.native-instruments.com/hc/en-us/articles/360014900358-Compatibility-of-Native-Instruments-Products-on-macOS
@Chong If you still experience issues with Native Access please get in touch with our dedicated support agents: https://bit.ly/NI_support_NA
@Jeremy_NI Ok thank you, and apologies for posting here when contacting support really should have been the first thing to do.
