Some VST Plug-ins appear black in the main window

derKleiner

Dell Optiplex 990
i7
Intel HD Graphics
Windows 10
NI version 13 bundle, everything is updated
Install location on internal + external drive

For some reason I started seeing that main plug in view as all black. I've tried everything - re-install etc. to no avail. Image attached.

Direct3D info -

Driver File Version: 9.17.0010.4459 (English)
Driver Version: 9.17.10.4459
DDI Version: 11.1
Feature Levels: 10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.2

I've spent hours on this and need help from product support. Thanks

mykejb

Are you running Kontakt 7? If so your graphics card doesn't support it as it requires feature level 11_0

-- Mike

Jeremy_NI

Yep, as @mykejb suggested. If you are using Kontakt 7, then you need feature level 11.0, it's not showing in your feature levels. More info here: KONTAKT 7 Opens with a Black Window

mykejb

Are you running Kontakt 7? If so your graphics card doesn't support it as it requires feature level 11_0

-- Mike

Jeremy_NI

Yep, as @mykejb suggested. If you are using Kontakt 7, then you need feature level 11.0, it's not showing in your feature levels. More info here: KONTAKT 7 Opens with a Black Window

derKleiner

Thanks @Jeremy_NI and @mykejb. Yep, looks like K 7 requires me to update my graphics interface. Not sure why as its mainly a static VST UI, but I get that older tech gets deprecated eventually.

Appears that same applies to my machine relative with Windows 11, although it's quite powerful and would be a shame to have to trash it.