Download Fails Mac OS Big Sur and higher

H0pe Spr1ng5
H0pe Spr1ng5 Member Posts: 2 Newcomer
edited February 5 in Native Access

Keep getting download fails from Native Access on my M1 ac Book Pro, for instruments and applications.


Can anyone help with this?


Best Answer

  • Andreas_NI
    Andreas_NI Customer Care Posts: 28 mod
    Answer ✓

    I am so sorry you are experiencing difficulty!

     

    If you are receiving the "Download Failed" error message, please perform the following steps:

     

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

     

    Further info can be found in our Knowledge Base: https://support.native-instruments.com/hc/en-us/articles/15604117672349

     

    Please let us know if this resolves the issue for you

Answers

  • Andreas_NI
    Andreas_NI Customer Care Posts: 28 mod
    Answer ✓

    I am so sorry you are experiencing difficulty!

     

    If you are receiving the "Download Failed" error message, please perform the following steps:

     

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

     

    Further info can be found in our Knowledge Base: https://support.native-instruments.com/hc/en-us/articles/15604117672349

     

    Please let us know if this resolves the issue for you

  • H0pe Spr1ng5
    H0pe Spr1ng5 Member Posts: 2 Newcomer

    I needed a restart as well to get things moving. but this did the job. Thank you.

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