kontrol s61

Dawud
Dawud Member Posts: 28 Member

After I registered my kontrol s61 keyboard and updated the firmware the device is still showing my serial numbers but i already entered and registered the device ?.


I also cannot download the Hardware control services I added full access to the NIHArdware Agent and i added full acces

s to the following native access NTKDaemon. Nothing working .

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Answers

  • Uwe303
    Uwe303 Moderator Posts: 2,911 mod

    Hello,

    have you updated and installed everything necessary in native access? I had the same issue but on windows, and I had to install a driver in native access.

  • Dawud
    Dawud Member Posts: 28 Member

    thanks I loom for driver up date but luck

  • Dawud
    Dawud Member Posts: 28 Member

    Drive has been updated but no luck for full disk access on a mac i trid with the boxes checked and without.

  • Uwe303
    Uwe303 Moderator Posts: 2,911 mod
    edited January 30

    Oh sorry I now see you already tried to download the hardware control services - that's the one I meant in my first post. What mac os version do you use? Hopefully someone with mac can answer im a windows user.

  • Dawud
    Dawud Member Posts: 28 Member

    I’m on Big Sur the most 11.7.10


  • Dawud
    Dawud Member Posts: 28 Member

    Thanks I’ll try this

  • Dawud
    Dawud Member Posts: 28 Member

    OK i followed the instructions:

    I do not see and can not locate Native accessHelper i don't see and cant locate naTive acCess helper (GPU) and i don't see and cant locate native access helper (renderer) and i cant see or locate NTK Daemon i only see this in it file location inside my macintosh HD


    INSIDE: activity monitor i see NIHardwareAgent.app i also see NIHostergrationAgent .app And i see NTKDaemon.app but thats not the exact NTKDaemon as the instructions say to select.


    I also look in the sent by drop down tab i also checked the user drop down tab located in the photos under network i even checked where it says disk looking for the three native access the instructions say to select cant find them. Please Advise


    Photos included:

  • reffahcs
    reffahcs Member Posts: 776 Pro

    If you can't find those processes running then it's safe to ignore and proceed. It's just having you stop them so you can install NTKDaemon.

    Follow the steps for Restart NTKDaemon. It's mislabeled though, it should say Reinstall NTKDaemon.

  • Dawud
    Dawud Member Posts: 28 Member

    K will do after work around 8pm Ill let you know again thank you

  • Dawud
    Dawud Member Posts: 28 Member

    When I installed everything from Native access last year I installed it on m y external hard drive my mac did not have enoughj space could that be the issue file in two different locations?

  • reffahcs
    reffahcs Member Posts: 776 Pro

    The instructions assume default installation locations so you'll need to adjust the instructions to match your system. For example on my system I installed Native Access on my external drive so my app path is: /Volumes/external/MyUserName/Applications/Native Access.app

  • Dawud
    Dawud Member Posts: 28 Member

    Thanks I’ll check that as well What’s weird is everything was up and running until I purchased the new s61 keyboard the new machine plus is fine

  • Dawud
    Dawud Member Posts: 28 Member

    So NI sent me a NI support tool that will not open I hate NI i feel like i got rip off for 1,000 do to this problem and they are not doing anything about it and i just purchase this ****** on Sunday


  • Dawud
    Dawud Member Posts: 28 Member

    My instillation path is correct I can not locate find Native Access and select Show Package Contents. I open applications looking for Native Access i cant find it its not here all i see is Native access app so i'm still stuck. see photos.


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