kontrol s61

Dawud · January 29

After I registered my kontrol s61 keyboard and updated the firmware the device is still showing my serial numbers but i already entered and registered the device ?.

I also cannot download the Hardware control services I added full access to the NIHArdware Agent and i added full acces

IMG_6207.jpg

s to the following native access NTKDaemon. Nothing working .

reffahcs · February 1

@Dawud I found the support link for the Kontrol keyboard. https://bit.ly/NI_support_Kontrol

Use that to contact support, they should be able to sort things out for you.

Cheers

Uwe303 · January 30

Hello,

have you updated and installed everything necessary in native access? I had the same issue but on windows, and I had to install a driver in native access.

Dawud · January 30

thanks I loom for driver up date but luck

Dawud · January 30

Drive has been updated but no luck for full disk access on a mac i trid with the boxes checked and without.

Uwe303 · January 30

Oh sorry I now see you already tried to download the hardware control services - that's the one I meant in my first post. What mac os version do you use? Hopefully someone with mac can answer im a windows user.

Dawud · January 30

I’m on Big Sur the most 11.7.10

reffahcs · January 30

https://community.native-instruments.com/discussion/22291/kontrol-s61

You can try manually installing NTKDaemon from the Native Access package.

https://support.native-instruments.com/hc/en-us/articles/5259695604625-Native-Access-Error-Please-grant-permission-to-NTK-Daemon-to-install-dependencies

Dawud · January 30

Thanks I’ll try this

Dawud · January 30

OK i followed the instructions:

I do not see and can not locate Native accessHelper i don't see and cant locate naTive acCess helper (GPU) and i don't see and cant locate native access helper (renderer) and i cant see or locate NTK Daemon i only see this in it file location inside my macintosh HD

INSIDE: activity monitor i see NIHardwareAgent.app i also see NIHostergrationAgent .app And i see NTKDaemon.app but thats not the exact NTKDaemon as the instructions say to select.

I also look in the sent by drop down tab i also checked the user drop down tab located in the photos under network i even checked where it says disk looking for the three native access the instructions say to select cant find them. Please Advise

Photos included:

reffahcs · January 30

https://community.native-instruments.com/discussion/comment/129522#Comment_129522

If you can't find those processes running then it's safe to ignore and proceed. It's just having you stop them so you can install NTKDaemon.

Follow the steps for Restart NTKDaemon. It's mislabeled though, it should say Reinstall NTKDaemon.

Dawud · January 30

K will do after work around 8pm Ill let you know again thank you

Dawud · January 30

When I installed everything from Native access last year I installed it on m y external hard drive my mac did not have enoughj space could that be the issue file in two different locations?

reffahcs · January 30

The instructions assume default installation locations so you'll need to adjust the instructions to match your system. For example on my system I installed Native Access on my external drive so my app path is: /Volumes/external/MyUserName/Applications/Native Access.app

Dawud · January 30

Thanks I’ll check that as well What’s weird is everything was up and running until I purchased the new s61 keyboard the new machine plus is fine

Dawud · January 31

So NI sent me a NI support tool that will not open I hate NI i feel like i got rip off for 1,000 do to this problem and they are not doing anything about it and i just purchase this ****** on Sunday

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Dawud · January 31

My instillation path is correct I can not locate find Native Access and select Show Package Contents. I open applications looking for Native Access i cant find it its not here all i see is Native access app so i'm still stuck. see photos.

kontrol s61

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