EARTH spitfire reinstalled on native access

Dubnine
Dubnine Member Posts: 8 Member
edited January 31 in Native Access

EARTH spitfire reinstalled on native access 

The reinstalled button on native access

Is not working on my earth spitfire product

And doesn't show up in kontakt 7.

Evan though it's already downloaded,

I have to load it through the file system on kontakt 7

Best Answer

  • Dubnine
    Dubnine Member Posts: 8 Member
    Answer ✓

    thank you all sorted,

    just needed to update Native access

Answers

  • MyStudioOne
    MyStudioOne Member Posts: 249 Pro

    Perhaps you can try uninstalling EARTH from your system software removal app? Then you can do a fresh install in N.A.

  • Dubnine
    Dubnine Member Posts: 8 Member

    hi, yes I've tried that,

    but still the uninstall button on Native access,

    repair and uninstall button does not work.

    nothing comes up when you hover over the button

  • MyStudioOne
    MyStudioOne Member Posts: 249 Pro

    Perhaps we are misunderstanding each other. If you UNINSTALL the instrument in your OS app remover, the next time you open Native Access, it will show up in your available tab...as if it was never there.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,833 mod

    @Dubnine SO it shows as installed in Native Access but not in Kontakt 7? Have you checked in both browsers? the old school one and the new? Have you tried in Kontakt in standalone?

  • Dubnine
    Dubnine Member Posts: 8 Member

    Hi, no misunderstanding,

    I've done exactly what you're asked, deleted from my drive.

    But still it has not disappeared from native access, and the reinstall button for earth does not work. Nothing happens when you hover over the button.

    The problem seems to be native access

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,833 mod
    edited January 31

    @Dubnine How did you install the library in the first place? I believe that Earth library is not downloadable from Native Access, you have to download the files from Spitfire and then Locate the folder where you put the library files.

    Please close Native Access and delete this file:

    Mac HD / Library / Preferences / com.nativeinstruments.Earth.plist (or similar, look for the plist for the product, I don't have this library to check)

    Open Native Access, now you should have a Locate button for the library.

  • MyStudioOne
    MyStudioOne Member Posts: 249 Pro

    Just to clarify, I own Earth and can confirm that it is a Kontakt Library and a Native Access serial was provided upon purchase. In 2.9.6, the thumbnail appears in the Vendor category "Spitfire". Thumbnail also shows in Kontakt since it is a "Kontakt Required" library.

    Thumbnail also shows in Kontakt since it is a "Kontakt Required" library.


  • Dubnine
    Dubnine Member Posts: 8 Member
    Answer ✓

    thank you all sorted,

    just needed to update Native access

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