Hello to the community,
This morning I received the "Maschine Mk3" I’ve ordered and when I try to add serial via Native Access it fails telling me "an error occurred while processing your serial" with only a link to refer at all checking you automatically do before looking for help
I created a ticket, I suppose in the right way, but I worry about the kind of customer’s service because this is my 1st experience as NI’s customer and I notice that there is no possibility to have somebody by telephone as soon as the problem occurred
I worry about how much time it will be left to me to retract from the moment I will receive a first answer if it’s not satisfaying
So, can somedody please tell me what is the best way to proceed to to have my problem known and treated by customer’s service or first, if this way to do from Native Instruments, only with help pages and tickets, is not a problem about the quality of their services?