Reaktor showing "demo mode" after purchasing.

Xologram
Xologram Member Posts: 3 Newcomer

Hey all, long story here. I purchased Reaktor 6 in the beginning of January and the website said the best one to buy for me was the "Maschine upgrade" path (I sold my maschine 2 a while ago and transferred the license but "maschine 2" still shows up in my account) I thought I would save $20 and get that version. Didn't work. I contacted NI customer service to see if I could get a refund or just pay the extra $20 to get the full version. Heard back from a NI employee told me they would transfer me to the "payment" team i guess. A few days go by and haven't heard anything else back. Today NI winter sale ends, figured screw it I'll just buy reaktor 6 outright for the $99 if I lose $80 oh well. Get my reaktor activation code and paste it into Native access and it says "Youve successfully registered Reaktor 6" So far I've spent $190 and haven't gotten anything in return it's really disheartening I just want to use reaktor hahaha

If anybody has any suggestions I'm all ears.

Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,896 mod
    Answer ✓

    @Xologram I see that Reaktor 6 was successfully registered to your account. Try reinstalling Reaktor 6 (if it was installed as Player, the reinstallation should turn it to the full version, if that still doesn't work, try the following: My Products Are Showing As DEMO in Native Access

  • Xologram
    Xologram Member Posts: 3 Newcomer
    Answer ✓

    Customer support has gotten back to me and have refunded the "crossgrade" edition I bought which seems to have fixed my problems! Thank you two for trying to help me out!

Answers

  • Milos
    Milos Member Posts: 1,856 Pro

    Maybe you should delete the DEMO version of Reaktor and then install the full version from Native Access.

    Let me know if it worked.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,896 mod
    Answer ✓

    @Xologram I see that Reaktor 6 was successfully registered to your account. Try reinstalling Reaktor 6 (if it was installed as Player, the reinstallation should turn it to the full version, if that still doesn't work, try the following: My Products Are Showing As DEMO in Native Access

  • Xologram
    Xologram Member Posts: 3 Newcomer

    Thank you guys for replying! Here's what I've tried so far:

    Uninstalling Native Access, uninstalling "reaktor 6", restarting PC, deleting the xml files, deleting the files in "documents" I'm signed in with the same NI account. And as a last resort just re installed windows. But to no avail, installing Reaktor 6 still shows demo mode :( @Jeremy_NI

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,896 mod

    Then please get in touch with our specialists here: https://bit.ly/NI_support_NA

  • Xologram
    Xologram Member Posts: 3 Newcomer
    Answer ✓

    Customer support has gotten back to me and have refunded the "crossgrade" edition I bought which seems to have fixed my problems! Thank you two for trying to help me out!

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