Help! Guitar Rig 6 crashes Logic and Ableton whenever I close the Plug-in window

Eptiar · 2024-01-15T17:17:01+00:00

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As you can see by the title, Guitar Rig 6 keeps crashing my DAW's whenever I close the plug-in window. I've done everything I could think of and find online but nothing seems to work. For context, Guitar Rig 5 doesn't have the same issue. It works perfectly. I'm running the latest version of Ableton, the latest version of Logic, and Mac OS Sonoma 14.2.1.

Is anyone able to help or offer some advice?

Thanks!

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Accepted answers

Eddie_NI

Hi @Eptiar ,

this is a very unfortunate situation. Guitar Rig 6 is not fully compatible with macOS Sonoma. We recently released Guitar Rig 7.0.2, which brings full macOS Sonoma compatibility. Sadly it's not feasible to adapt Guitar Rig 6 in the same way.

All comments

fizzzel

I have the same Problem, but I'm on Mac OS Ventura 13.6.1.

Already tried the same

These are the lats bits of the Crash Report:

Thread 0 Crashed:: MainThread Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x7ff8026ff1e2 __pthread_kill + 10

1 libsystem_pthread.dylib 0x7ff802736ee6 pthread_kill + 263

2 libsystem_c.dylib 0x7ff80265db45 abort + 123

3 libsystem_c.dylib 0x7ff80265ce5e __assert_rtn + 314

4 Metal 0x10a1849a2 MTLReportFailure.cold.1 + 43

5 Metal 0x10a15ff39 MTLReportFailure + 529

6 Metal 0x10a111531 +[MTLLoader sliceIDForDevice:legacyDriverVersion:airntDriverVersion:] + 199

7 Metal 0x10a0a7bab -[_MTLBinaryArchive legacySerializeToURL:options:error:] + 737

8 Guitar Rig 6 0x2c017754c NI_6_5_0::QRhiMetal::pipelineCacheData() + 380

9 Guitar Rig 6 0x2bff8e6a5 NI_6_5_0::QRhi::pipelineCacheData() + 21

10 Guitar Rig 6 0x2bf6c7a40 NI_6_5_0::QSGRhiSupport::finalizePipelineCache(NI_6_5_0::QRhi*, NI_6_5_0::QQuickGraphicsConfiguration const&) + 272

11 Guitar Rig 6 0x2bf6c81d9 NI_6_5_0::QSGRhiSupport::destroyRhi(NI_6_5_0::QRhi*, NI_6_5_0::QQuickGraphicsConfiguration const&) + 41

Seems like a Metal Graphics issue maybe?

https://community.native-instruments.com/discussion/comment/126222#Comment_126222

The Guitar Rig 7 Demo works for me but upgrading to Guitar Rig 7 is not an option for me since its a paid upgrade. I would just like to continue using the software I bought last summer... I mean you're still selling Guitar Rig 6 with Komplete 14 but its not compatible with the newest macOS versions? weird :D

Jeremy_NI

@Eptiar If you go in the preferences of Guitar RIg 6 and untick the "Enable Usage Data Tracking" box, does it fix the issue?

Eptiar

https://community.native-instruments.com/discussion/comment/125916#Comment_125916

Thanks for the help but no luck. My Ableton is as up-to-date as can be, same with my OS, my soundcard is up to date and so is Guitar Rig. I also just updated my graphics card but no luck. I've reinstalled Guitar Rig, 3 or 4 times now too and made sure to restart my computer each time.

Milos

Did you try Jeremy's advice then?

How did it go?

Eptiar

https://community.native-instruments.com/discussion/comment/125927#Comment_125927

Hey! Thanks for the tip but it's still not working unfortunately

Eptiar

https://community.native-instruments.com/discussion/comment/125975#Comment_125975

Yeah and I just tried them again to double check and still no luck

Jeremy_NI

@Eptiar Ok, I've contacted you by email, my colleagues will need to have a look in your system. Let's hope it's not a Sonoma compatibility issue!

petduke

The situation is the same with me: I bought Guitar Rig Pro 6 in May 2023 (just 8 months ago) and the solution that NI recommends (to "upgrade" - that means to buy to 7.0 software update for 99 EUR!) is not at all acceptible to me. I also want to continue using the 6.0 version that I bought. And I want to upgrade my Mac to Sonoma as it brings other advantages.
@Kaiwan_NI or @Matt_N, @Eddie_NI, what is the situation, will there be a Sonoma compatible Guitar Rig 6? Or a free Sonoma update for GR6?

Eddie_NI

Hi @Eptiar ,

Milos

Maybe these advices from the screenshot can help.

Let me know if it helped.

Jeremy_NI

Have youi tried these steps already? Guitar Rig Crashes at Startup

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