Hardware Connection Service instalation error

ian.nedbal

Hi everyone,

is there any fix for the error ''grant full disk access to Native Access and NTKDaemon'' ?

I spent two days trying to get the HCS to install so i can finally use my brand new Komplete Kontrol S61 and it just won't work. i've done literally everything i found online and still nothing. I contacted the NI support, NO answer. i have no idea what else i should try or where the problem might be. is there anyone who can help ? otherwise i just bought myself 850$ worth new bookshelf.

thank you.

Jeremy_NI

@ian.nedbal We have a lot of request to process at the moment, our replies times are impacted, sorry. I've escalated your ticket though and they will get back to you as soon as possible.

TatiBCN

i have a similar problem. No reaction to my support case.

Very disappointing first contact.

ian.nedbal

Hi there.

Thank you @Jeremy_NI for your response. I tried upgrading to newer OS, which is always an absolutely last resort for everybody I belive also due to the fact, that NI states (or stated when I was looking at the page) on their web that Big Sur is compatible with all products.

However, It's up and running now on Ventura OS.

Few days back I got an answer from NI telling me to do exactly that, so I guess this is the fix everybody is asking for.

Jeremy_NI

@TatiBCN I checked your ticket and the issue is a different one. I've forwarded it to the right department. My colleagues from support have a lot of requests to process at the moment, their reply times are longer than usual, they will get back to you as soon as possible.