BRAND NEW MASCHINE PLUS: REGISTRATION FAILED!

Titanium Sky
Titanium Sky Member Posts: 2 Newcomer
edited January 6 in Maschine

Hi, I have a Brand New Maschine plus stuck in registration mode. Hardware reads "Registration Failed!"Hi, I have a Brand New Maschine plus stuck in registration mode. Hardware reads "Registration Failed!"

Web link reads: "Please Try Again, the serial number is not valid" I put in a request (4186813) today 1/5/24

Hoping to hear something soon as this is the second time in less than two weeks, I've had to contact NI support. The first time it was stuck in "Upgrade mode"

How is this justifiable, after purchasing a professional grade, music product, from a supposedly reputable company??

Web link reads: "Please Try Again, the serial number is not valid" I put in a request (4186813) today 1/5/24

Hoping to hear something soon as this is the second time in less than two weeks, I've had to contact NI support. The first time it was stuck in "Upgrade mode"

How is this justifiable, after purchasing a professional grade, music product, from a supposedly reputable company??


Comments

  • DeepThumb
    DeepThumb Member Posts: 167 Advisor
    edited January 6

    "... a professional grade, music product, from a supposedly reputable company??

    1. Who claims that?
    2. I would send that faulty M+ back and get a new one.
  • ozon
    ozon Member Posts: 1,226 Expert
    edited January 6

    Most probably you received a return which was already registered. Is this a replacement unit for the previous one? Where did you buy it?

    BTW: The problem is probably rather to do with todays customer behavior of returning stuff after trying for a couple of weeks. Nobody ever thinks about the consequences: Many units are not brand new anymore.

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