NI Native Access installation not complete

Tvalente
Tvalente Member Posts: 8 Newcomer

Please to all,

I need your help to install this to have my software in this new laptop. I was installed in my desktop but never updated and have the older native center. When I try to install the first message tell me that I have the program running but afetr searching not find nothing, and tell me to repeted. I repeted and after tell me to closed manualy.

I run promp command and clean and every thing is 100% without any error. I don´t have anti virus and use my security from the laptop and also disconnect the protetion to install.


I dont know how to do it...


Best Answer

  • Tvalente
    Tvalente Member Posts: 8 Newcomer
    Answer ✓

    Thanks yo all for trybto help specially Milos and D_one! Props and blessings! The problem was resolve but support NI team, they send a native acces file old but detect all my programs!

    Best regards!

Answers

  • Milos
    Milos Member Posts: 1,850 Pro

    Are you updating or installing the software?

  • Tvalente
    Tvalente Member Posts: 8 Newcomer

    installing from the scracht on this laptop

  • Milos
    Milos Member Posts: 1,850 Pro

    From the scratch?

    You mean from the NI site?

  • Tvalente
    Tvalente Member Posts: 8 Newcomer

    yes from ni site my products

  • Milos
    Milos Member Posts: 1,850 Pro

    Hmm...

    Try this:

    Install Native Access, but from your Downloads folder, since you have the folder for installation of the software, not from the site.

    But exit the site first.

    Let me know of it helped.

  • Tvalente
    Tvalente Member Posts: 8 Newcomer

    i ma not getting you.. when i go to the site ni downloaded the native access and from my laptop i try to istall and that show me the error messages, that is running and to closed.

  • Tvalente
    Tvalente Member Posts: 8 Newcomer

    the upper images is from the instalation process in portuguese but now i am in ghana maybe becouse of that... i don´t know what to do!!! slhould i desinstall every thing from ni?

  • Tvalente
    Tvalente Member Posts: 8 Newcomer

    I also have the maschine studio mk3 and was problem to install the drives but i get it and now is connected but no native access its means i dont have nothing....it make me already passout! crazy....

  • Tvalente
    Tvalente Member Posts: 8 Newcomer

    Milos do y have whatapp? i can call you...

  • Milos
    Milos Member Posts: 1,850 Pro

    I have WhatsApp, but it is not really necessary.

    You can message me by clicking on my profile and then click Message.

  • D-One
    D-One Moderator Posts: 2,703 mod
    edited January 7

    Provide minimal info, whats your windows version?

    The prompt is telling you it cant close Native Access to continue it's installation and asking you to close it manually, do you? what happens after?

  • Tvalente
    Tvalente Member Posts: 8 Newcomer
    Answer ✓

    Thanks yo all for trybto help specially Milos and D_one! Props and blessings! The problem was resolve but support NI team, they send a native acces file old but detect all my programs!

    Best regards!

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