I bought 3 products a week ago and I still can't download them.

montagnier
montagnier Member Posts: 6 Newcomer
edited January 4 in Tech Talks

3 produits achetés et toujours pas la possibilité de les télécharger ,pourtant bien débités sur mon compte

Best Answer

  • Milos
    Milos Member Posts: 1,808 Pro
    Answer ✓

    Please write in English, sir.

    You know what?

    I will use the translator to respond you.


    Pourriez-vous s'il vous plaît développer?

Answers

  • montagnier
    montagnier Member Posts: 6 Newcomer

    impossible de contacter la société pour avoir le moindre renseignement

  • Milos
    Milos Member Posts: 1,808 Pro
    Answer ✓

    Please write in English, sir.

    You know what?

    I will use the translator to respond you.


    Pourriez-vous s'il vous plaît développer?

  • montagnier
    montagnier Member Posts: 6 Newcomer
    I bought three products a week ago and I cannot download them in my native access, 
    they have been debited from my account,
    REF 93000060172C
    REF 93000059941C
    REF 93000059923C
    


  • Milos
    Milos Member Posts: 1,808 Pro

    Hmm...

    What are these products called?

  • montagnier
    montagnier Member Posts: 6 Newcomer

    Stacks ,Rounds ,Bazzazian Tapes 

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    Hey @montagnier I see you contacted our support, my colleagues will get back to you as soon as possible.

  • PK The DJ
    PK The DJ Member Posts: 801 Guru

    First of all, what version of Native Access are you using? Do you see the three products listed in Native Access? What happens when you try to download?

  • montagnier
    montagnier Member Posts: 6 Newcomer
    no they do not appear in my native access
    


  • montagnier
    montagnier Member Posts: 6 Newcomer

    it's the last version

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